| Service-users | Care-givers |
---|---|---|
% of variance explained by model | 38.9 | 28.5 |
Item | Factor 1 | Factor 1 |
The health worker treated me with courtesy | 0.58 | 0.61 |
The health worker listened to me carefully | 0.45 | 0.62 |
The health worker explained me things in a way I understood | 0.51 | 0.49 |
The health facility was clean | 0.60 | 0.77 |
The waiting area was clean | Â | 0.45 |
The latrine was clean | 0.38 | 0.37 |
The waiting time was acceptable | 0.35 | 0.35 |
I have enough time to discuss with health worker | 0.44 | 0.53 |
I was give information in a way I understood | 0.47 | 0.48 |
I received helpful advice | 0.70 | 0.66 |
Administrative staff treated me with courtesy and respect | 0.57 | 0.44 |
The health worker involved my family helpfully | 0.57 | 0.47 |
My privacy is respected | 0.44 | 0.55 |
I have the opportunity for follow up with the same health worker | 0.33 | 0.44 |
My personal information is kept confidential | 0.78 | 0.74 |
Referral to specialist is possible | 0.83 | 0.70 |
The treatment reduced my symptoms | 0.68 | 0.69 |
The treatment reduced relapse of my illness | 0.80 | 0.79 |
The treatment helped me to improve my income | 0.74 | 0.70 |
I can get a health worker’s help any time I need | 0.59 | 0.52 |
It was easy to come to the hospital | 0.41 | 0.50 |
I had enough time to come to the hospital | 0.53 | 0.47 |
I had enough money to come and get treatment | 0.36 | 0.36 |
I would advise my family to come to the hospital | 0.85 | 0.72 |