Table 1 Quality indicators and aspects: results from the qualitative phase
Quality indicator | Aspects |
|---|---|
Structure | |
Organization | Organization of the ICU |
▪ Patient room, waiting room, environment | |
▪ Coordination between different disciplines | |
▪ Possibilities to visit | |
▪ Privacy | |
▪ Noise | |
Process | |
Communication | Informative communication |
▪ Content; treatment, prognosis, condition, situation, ICU | |
▪ Form; oral, written, e-mail, digital | |
▪ Quality; comprehensive, complete, open and honest, consistent, Listening attitude of caregiver | |
Affective communication | |
▪ Involvement | |
▪ Attitude | |
▪ Attention from caregivers | |
▪ Take time for conversation and timely information | |
Care for relatives | Support at first entrance in ICU |
After care | |
Psychosocial support | |
▪ Emotional support | |
▪ Spiritual/religious support | |
▪ Practical support | |
Participation | Present during care or visit rounds |
Role for relatives in decision-making | |
Being part of the care process | |
Outcome | |
General judgement | Communication with nurses |
Communication with doctors | |
Care and support in the ICU | |