Table 3 Resulting stages and activities of the implementation process of professional pharmacy services in community pharmacy

Development or Discovery

Exploration

 - Organisational fit assessment

 - Value assessment (relative advantage)

 - Service assessment (service characteristics)

 - Organisational capacity assessment (supporting conditions & staff capacity)

 - Community fit assessment

 - Decision

Preparation

 - Assign leader

 - Research requirements

 - Organise supporting conditions

 - Plan service procedure

 - Rearrange workflow

 - Staff arrangements

 - Team communication (buy-in and foster climate)

 - Training

 - Community awareness & recruitment

Testing

 - Initial adaptations

 - Familiarisation & improve staff conviction

 - Test patient demand

Operation

 - Modification of plans & procedures

 - Maintain patient demand

 - Staffing

 - Teamwork, team input and internal communication

 - Integration tactics

 - Ongoing training

 - Goal setting

 - Monitoring

 - Adaptation

 - Improvement

Sustainability

 - Monitoring^a

 - Adaptation^a

 - Improvement^a