Table 4 Analysis of the statistic test for the relationship between demographic characteristics and patients’ level of satisfaction with health care services

Satisfaction

Employed(teacher + other)

57

159.84

Z = −0.7

Unemployed(housewife)

274

150.81

Z = 0.48

Satisfaction

Single

19

148.63

Z = −0.2

married

285

152.76

Z = 0.843

Satisfaction

With supplemental insurance

75

149.52

Z = −0.34

Without supplemental insurance

229

153.48

P = 0.74

Satisfaction

Age group of 17-26

74

146.7

Chi-square = 7.21

Age group of 27-35

154

164.94

df = 2

Age group of 36-57

76

132.89

P = 0.027

Satisfaction

Elementary

35

35

Chi-square = 4.68

diploma

104

104

df = 2

Bachelor an higher

165

165

P = 0.096

Satisfaction

Delivery hospitalization

42

190.38

Chi-square = 19.6

Medical hospitalization

224

153.7

df = 2

Surgical hospitalization

38

103.63

p < 0.001

Satisfaction

Hospital stay: 1–2 days

115

138.25

Chi-square 4.85

Hospital stay: 3–5 days

122

156.13

df = 2

Hospital stay: 6–60 days

65

166.25

P = 0.088

Satisfaction

number of hospitalization: 0*

27

155.59

Chi-square = 0.48

Number of hospitalization: 1**

209

154.2

df = 2

Number of hospitalization: 2-7**

68

146

P = 0.79

Satisfaction

Public social security insurance

197

161.46

Chi-square = 26.63

Public medical services insurance

83

115.16

df = 2

Other insurances(Private)

24

208.08

p < 0.001

Satisfaction

Economic status appropriate

83

115.16

Chi-square = 26.63

Relatively good

197

161.46

df = 2

Inappropriate

24

208.08

p < 0.001