Table 3 Receipt of Care Consistent with the PCMH for Participants with a USC

Comprehensive care

USC usually asked about medications and treatments prescribed by other doctors

5640 (91.7 %)

3486 (69.3 %)

USC provided care for new health problems

6121 (99.1 %)

4832 (96.1 %)

USC provided preventive healthcare

6094 (98.6 %)

4819 (95.6 %)

USC provided referrals to other health professionals

6091 (98.5 %)

4773 (94.6 %)

USC provided care for ongoing health problems

6093 (98.4 %)

4810 (95.1 %)

Participant received comprehensive care

5461 (88.4 %)

3186 (62.9 %)

Patient-centered care

USC showed respect for the medical, traditional, and alternative treatments with which participant is happy

5619 (90.9 %)

3567 (70.7 %)

USC asked participant to help decide treatment when there was a choice of treatments

5470 (89.5 %)

3391 (68.3 %)

USC presented and explained all healthcare options to participant

5942 (96.1 %)

4329 (86.0 %)

Participant received patient-centered care

4989 (81.0 %)

2655 (52.7 %)

Accessible care

It was not difficult to get to USC’s location

5914 (96.2 %)

4334 (87.2 %)

It was not difficult to contact USC over the telephone about a health problem during regular office hours

5434 (88.4 %)

3350 (67.1 %)

USC offered night and weekend office hours

2702 (43.5 %)

1052 (21.0 %)

USC spoke the participant’s preferred language or provided translation services

6165 (99.9 %)

5012 (99.8 %)

Participant received accessible care

2181 (35.3 %)

683 (13.8 %)

Received care consistent with the PCMH

Participant had a USC other than an ER that provided comprehensive, patient-centered, and accessible care

1466 (23.4 %)

322 (6.2 %)