Table 1 Domains of quality indicators selected to measure patient satisfaction

Appearance of the office

1

Appearance of the facility

2

Diagnostic equipment

3

Level of hygiene

4

Punctuality and dependability

5

Prompt response to patient needs

Qualities of the medical assistant

6

Dress and grooming of the medical assistants

7

Friendliness and courtesy of the medical assistants

Qualities of the general practitioner

8

GP is attentive and responsive to patient’s needs

9

GP’s level of expertise

10

GP’s level of empathy

General satisfaction

11

Medical performance of the office

12

Overall satisfaction with the office