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Table 1 Domains of quality indicators selected to measure patient satisfaction

From: Patient satisfaction is biased by renovations to the interior of a primary care office: a pretest-posttest assessment

Domains Quality indicators
Appearance of the office 1 Appearance of the facility
2 Diagnostic equipment
3 Level of hygiene
4 Punctuality and dependability
5 Prompt response to patient needs
Qualities of the medical assistant 6 Dress and grooming of the medical assistants
7 Friendliness and courtesy of the medical assistants
Qualities of the general practitioner 8 GP is attentive and responsive to patient’s needs
9 GP’s level of expertise
10 GP’s level of empathy
General satisfaction 11 Medical performance of the office
12 Overall satisfaction with the office