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Table 3 Physician Organization (PO) descriptions

From: Effect of care management program structure on implementation: a normalization process theory analysis

 

A

B

C

D

E

Location

West Michigan

Mid-Michigan

Southeast Michigan

Southern Michigan

Southeast Michigan

Number of practices visited for data collection

4

5

7

5

4

Number of practices in pilot

8

17

15

6

5

Types of practices

Family Medicine (FM)

FM

FM & General Med/IM

FM & Internal Med (IM)

FM & IM

Size of practices

Small (3 providers) to large (13 providers)

Very small (single physician) to small (3 providers)

Small (3 providers) to very large (26 providers)

Very small (single physician) to large (11 providers)

Medium (7 providers) to very large (37 providers)

Practice ownership

Independent/ partner with PO

Independent/ Hospital-owned

University-owned

Independent/ Hospital-owned/partner with PO

Hospital-owned

Care Manager (CMgr) – Who?

Nurses and Medical Assistants

RNs called Health Navigators

FM: part-time RNs

General Med/IM: PharmDs

Nurses (RN, LPN) and Medical assistants

RNs hired specifically as case managers

CMgr location

Centralized at PO/In practice

Centralized at PO

In practice

Centralized at PO/In practice

In practice

Patient mix

Complex chronic disease patients; high diabetes prevalence

Focuses more on prevention with patients (weight loss, smoking cessation, stress management, etc.) vs. chronic conditions

FM: patients with chronic conditions such as diabetes, hypertension, etc.

General Med/IM: complex chronic disease patients, elderly, patients with medication management issues

High-risk patients (stratified high, med, low risk based on survey)

Complex chronic disease patients; non-compliant patients

General

CMgt in place for about 3 years due to previous grant; CMgrs attend PO learning collaborative meetings

Health navigators also function in a quality improvement role;

Health navigators are able to communicate with providers via electronic medical record

2 different models within PO:

1) FM: CMgt does not seem to be a top priority;

2) General med/ IM: Pharmacists and panel managers work closely together – team approach

PO provides learning collaborative meetings-CMgrs receive education and are able to communicate with one another and share best practices

Highly integrated CMgt program; PO very supportive of CMgt