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Table 4 Ordered probit regression analysis on the satisfaction of health care users with the quality of and access to health care services used during the preceding 12 months

From: Overall satisfaction of health care users with the quality of and access to health care services: a cross-sectional study in six Central and Eastern European countries

Data collection year: 2010 Outpatient physician services Inpatient hospital services
  Quality satisfaction Access satisfaction Quality satisfaction Access satisfaction
  [0 - No, 1 - Somewhat, 2 - Yes]
  Coefficient (S.E.) Coefficient (S.E.) Coefficient (S.E.) Coefficient (S.E.)
Paid informally for the service [0-No; 1-Yes]] −.635* (.082) −.591* (.081) −.373* (.143) −.384* (.143)
Was necessary to borrow [0-No; 1-Yes] −.706* (.138) −.489* (.136) −.478* (.183) −.538* (.182)
Medical equipment – indicator on quality importance [from 1 – the most important to 7] .041** (.023) −.025 (.047)
Reputation and skills – indicator on quality importance [from 1 – the most important to 7] −.038 (.026) −.037 (.052)
Condition of the facility - – indicator on quality importance [from 1 – the most important to 7] −.048* (0.22) −.025 (.045)
Attitude of the staff – indicator on access importance [from 1 – the most important to 7] −.030 (.021) −.110* (.045)
Travel time - indicator on access importance [from 1 – the most important to 7] .068* (.020) −.006 (.047)
Waiting time - indicator on access importance [from 1 – the most important to 7] .107* (.020) .087* (.043)
Bulgaria [0-No; 1-Yes] −.654* (.112) −.194** (.109) −.510* (.251) −.359 (.244)
Hungary [0-No; 1-Yes] .625* (.115) .740* (.111) .370 (.238) .296 (.238)
Poland [0-No; 1-Yes] −.341* (.114) −.508* (.110) −.752* (.251) −1.081* (.249)
Romania [0-No; 1-Yes] .207** (.137) −.580* (.115) −.394** (.239) −.252 (.229)
Ukraine [0-No; 1-Yes] −.472* (.122) −.172 (.121) −.598* (.234) −.451** (.237)
Age [Years] .007* (.002) .003 (.002) .013* (.004) .011* (.005)
Gender [0 - Male; 1 - Female] .018 (.066) .013 (.065) −.122 (.129) −.197 (.131)
Residence place [0 – Town or city; 1-Village] .112 (.072) .022 (.071) .128 (.139) −.079 (.140)
Level of education [From 0 - Uncompleted primary education to 5 - Tertiary education] −.064* (.032) −.055** (.032) −.004 (.064) −.042 (.065)
Major health problems confirmed by a physician [0 - No; 1 - Yes] −.191* (.075) −.116 (.074) −.282* (.160) −.212 (.162)
Number of people in the household [Number] −.029 (.029) −.039 (.029) −.016 (.058) .034 (.059)
Net average household income per month [18 categories, from the lowest to the highest] −.020** (.012) −.008 (.012) −.015 (.025) −.005 (.025)
Treshold = 0 −2.865* (.264) −1.570* (.281) −2.762* (.550) −2.492* (.610)
Treshold = 1 −.810* (.259) .223 (.280) −.651 (.541) −.497 (.603)
Number of observations 3910 3908 999 1000
Nagelkerke R Square .096 .099 .096 .105
  1. *p < 0.05; **p ≤ 0.10
  2. Are you overall satisfied with the QUALITY of physician services that you used during the last 12 months - yes, no, somewhat?
  3. Are you overall satisfied with the ACCESS to physician services that you used during the last 12 months - yes, no, somewhat?