Table 4 Ordered probit regression analysis on the satisfaction of health care users with the quality of and access to health care services used during the preceding 12 months

Paid informally for the service [0-No; 1-Yes]]

−.635* (.082)

−.591* (.081)

−.373* (.143)

−.384* (.143)

Was necessary to borrow [0-No; 1-Yes]

−.706* (.138)

−.489* (.136)

−.478* (.183)

−.538* (.182)

Medical equipment – indicator on quality importance [from 1 – the most important to 7]

.041** (.023)

–

−.025 (.047)

–

Reputation and skills – indicator on quality importance [from 1 – the most important to 7]

−.038 (.026)

–

−.037 (.052)

–

Condition of the facility - – indicator on quality importance [from 1 – the most important to 7]

−.048* (0.22)

–

−.025 (.045)

–

Attitude of the staff – indicator on access importance [from 1 – the most important to 7]

–

−.030 (.021)

–

−.110* (.045)

Travel time - indicator on access importance [from 1 – the most important to 7]

–

.068* (.020)

–

−.006 (.047)

Waiting time - indicator on access importance [from 1 – the most important to 7]

–

.107* (.020)

–

.087* (.043)

Bulgaria [0-No; 1-Yes]

−.654* (.112)

−.194** (.109)

−.510* (.251)

−.359 (.244)

Hungary [0-No; 1-Yes]

.625* (.115)

.740* (.111)

.370 (.238)

.296 (.238)

Poland [0-No; 1-Yes]

−.341* (.114)

−.508* (.110)

−.752* (.251)

−1.081* (.249)

Romania [0-No; 1-Yes]

.207** (.137)

−.580* (.115)

−.394** (.239)

−.252 (.229)

Ukraine [0-No; 1-Yes]

−.472* (.122)

−.172 (.121)

−.598* (.234)

−.451** (.237)

Age [Years]

.007* (.002)

.003 (.002)

.013* (.004)

.011* (.005)

Gender [0 - Male; 1 - Female]

.018 (.066)

.013 (.065)

−.122 (.129)

−.197 (.131)

Residence place [0 – Town or city; 1-Village]

.112 (.072)

.022 (.071)

.128 (.139)

−.079 (.140)

Level of education [From 0 - Uncompleted primary education to 5 - Tertiary education]

−.064* (.032)

−.055** (.032)

−.004 (.064)

−.042 (.065)

Major health problems confirmed by a physician [0 - No; 1 - Yes]

−.191* (.075)

−.116 (.074)

−.282* (.160)

−.212 (.162)

Number of people in the household [Number]

−.029 (.029)

−.039 (.029)

−.016 (.058)

.034 (.059)

Net average household income per month [18 categories, from the lowest to the highest]

−.020** (.012)

−.008 (.012)

−.015 (.025)

−.005 (.025)

Treshold = 0

−2.865* (.264)

−1.570* (.281)

−2.762* (.550)

−2.492* (.610)

Treshold = 1

−.810* (.259)

.223 (.280)

−.651 (.541)

−.497 (.603)

Number of observations

3910

3908

999

1000

Nagelkerke R Square

.096

.099

.096

.105