From: Introduction of a team-based care model in a general medical unit
Were you involved as much as you wanted to be in decisions about your care and treatment during this hospital stay? | |||||||||||
Never | 3 (8.1) | Sometimes | 5 (13.5) | Usually | 10 (27.0) | Always | 19 (51.4) | ||||
Were your family or friends involved as much as you wanted in decisions about your care and treatment? | |||||||||||
Never | 3 (8.3) | Sometimes | 2 (5.6) | Usually | 5 (13.9) | Always | 16 (44.4) | N/A | 10 (27.8) | ||
Never | Sometimes | Usually | Always | ||||||||
During this hospital stay, how often did nurses treat you with courtesy and respect? | 0 | 4 (10.8) | 3 (8.1) | 30 (81.1) | |||||||
During this hospital stay, how often did nurses listen carefully to you? | 2 (5.4) | 2 (5.4) | 6 (16.2) | 27 (73.0) | |||||||
During this hospital stay, how often did nurses explain things in a way you could understand? | 2 (5.6) | 3 (8.3) | 9 (25.0) | 22 (61.1) | |||||||
During this hospital stay, how often did doctors treat you with courtesy and respect? | 1 (2.8) | 5 (13.9) | 7 (19.4) | 23 (63.9) | |||||||
During this hospital stay, how often did doctors listen carefully to you? | 1 (2.7) | 1 (2.7) | 12 (32.4) | 23 (62.2) | |||||||
During this hospital stay, how often did doctors explain things in a way you could understand? | 1 (2.8) | 7 (19.4) | 8 (22.2) | 20 (55.6) | |||||||
During this hospital stay, how often was your pain well controlled? | 1 (4.3) | 2 (8.7) | 9 (39.1) | 11 (47.8) | |||||||
During this hospital stay, how often did the hospital staff do everything they could to help you with your pain? | 1 (4.2) | 2 (8.3) | 5 (20.8) | 16 (66.7) | |||||||
Before giving you any new medicine, how often did hospital staff tell you what the medicine was for? | 0 | 1 (4.5) | 1 (4.5) | 20 (90.9) | |||||||
Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? | 3 (15.0) | 3 (15.0) | 6 (30.0) | 8 (40.0) | |||||||
Do you feel that there was good communication about your care between doctors, nurses and other hospital staff? | 2 (5.4) | 5 (13.5) | 12 (32.4) | 18 (48.6) | |||||||
No | Yes | ||||||||||
During your hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? | 5 (15.6) | 27 (84.4) | |||||||||
During this hospital stay, did you get information, in writing, about what symptoms or health problems to look out for, after you left the hospital? | 15 (48.4) | 16 (51.6) | |||||||||
Not at all | Partly | Quite a bit | Completely | N/A | |||||||
Before you left the hospital, did you have a clear understanding about all your prescribed medication, including those you were taking before your hospital stay? | 1 (3.0) | 5 (15.2) | 3 (9.1) | 20 (60.6) | 4 (12.1) | ||||||
After you left the hospital, did you go directly to your own home, to someone else’s home, or to another health facility? | |||||||||||
Own home | 32 (91.4) | ||||||||||
Someone else’s home | 2 (5.7) | ||||||||||
Another health facility | 1 (2.9) | ||||||||||
We want to know your rating of the care you received during this hospital stay. Using any number from 0 to 10 where 0 is the worst possible care and 10 is the best possible care. What number would you give the care you got from all the healthcare providers named below who treated you? | |||||||||||
Worst possible care | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | Best possible care | |
Nurses | 1 (2.7) | 1 (2.7) | 1 (2.7) | 0 | 0 | 0 | 5 (13.5) | 7 (18.9) | 8 (21.6) | 4 (10.8) | 10 (27.0) |
Doctors | 1 (2.7) | 0 | 3 (8.1) | 1 (2.7) | 0 | 1 (2.7) | 2 (5.4) | 5 (13.5) | 9 (24.3) | 4 (10.8) | 11 (29.7) |
Pharmacists | 0 | 0 | 0 | 1 (5.9) | 1 (5.9) | 0 | 1 (5.9) | 1 (5.9) | 2 (11.8) | 7 (41.2) | 4 (23.5) |
Never | Sometimes | Usually | Always | N/A | |||||||
During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it? | 3 (8.6) | 6 (17.1) | 9 (25.7) | 13 (37.1) | 4 (11.4) | ||||||
Never | Sometimes | Usually | Always | ||||||||
How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted? | 0 | 4 (19.0) | 6 (28.6) | 11 (52.4) |