Table 2 Aspects of A&F affecting feedback acceptance, action and impact
Topic | Number of Providers that Discussed Topic (Theme Groundedness) N (%) | N Times Topic Discussed in a Single Interview † (Min - Max) |
|---|---|---|
External Locus-of-Control | ||
Financial Incentives (+) | 11 (92) | 1–3 |
Non-Compliant Patients (-) | 8 (67) | 1–5 |
Competition (+) | 6 (50) | 1–5 |
Lack of Consequences (-) | 6 (50) | 1–3 |
No Recognition of “Job Well Done” (-) | 4 (33) | 1–7 |
Management Style / Style of Delivery (+,-) | 3 (25) | 1–16 |
Emotion | ||
Frustration / Irritation (-) | 8 (67) | 1–9 |
Apathy (-) | 6 (50) | 2–5 |
Resentment (-) | 4 (33) | 1–3 |
Contentment / Pride (+,-) | 4 (33) | 1–5 |
Discouragement / Humility (+,-) | 3 (25) | 1–2 |
Embarrassment / Shame (+) | 2 (17) | 1–2 |
Procedural Justice of Assessment Process | ||
Unfairly Penalized (-) | 10 (83) | 1–14 |
Small Sample Charts Reviewed (-) | 6 (50) | 1–6 |
Unaware of Measures Being Tracked (-) | 4 (33) | 1–6 |
Feedback Features | ||
Feedback Content (+,-) Aggregated vs. Personalized Data | 8 (67) | 1–16 |
Feedback Temporality (+,-) Timely vs. Untimely Delivery | 7 (58) | 1–13 |
Feedback Source (+,-) Respected vs. Not Respected Individual | 3 (25) | 1–6 |
Environment | ||
Time Constraints / Patient Volume (-) | 10 (83) | 2–8 |
Inadequate Resources (-) | 4 (33) | 1–4 |
Quality Clinical Team (+) | 1 (17) | 1–2 |
Stress / Cognitive Overload / Burn-out (-) | 2 (25) | 1–3 |
Core Values | ||
Desire to Help Patients (+) | 8 (67) | 1–4 |
Performance Good Enough (-) | 4 (33) | 1–4 |