Table 2 Descriptive information on case managers, and their clients and organisations

Case manager information

1. Age

 18–40

42 (27.3)

 41–60

98 (63.6)

 Over 60

14 (9.1)

2. Female gender

134 (87.0)

3. Case managers (versus lead case managers)

130 (84.8)

4. Australian born (versus born overseas)

110 (71.4)

5. Professional backgrounds

 Nursing

45 (29.2)

 Social work

38 (24.7)

 Allied health

47 (30.5)

 Others

24 (15.6)

6. Qualifications

 Certificate/diploma

59 (38.3)

 Bachelor

79 (51.3)

 Master

16 (10.4)

7. Practice locations

 Rural place

39 (25.3)

 Suburb

73 (47.5)

 City

21 (13.6)

 Multiple regions

21 (13.6)

8. Full-time (versus casual/part-time) workers

94 (61.4)

9. Level of authority over budget management

 No to partial

99 (65.6)

 Complete

52 (34.4)

10. Level of involvement in organisational decision-making

 No to medium

119 (81.0)

 Strong

28 (19.0)

11. Years working as a case manager

6.4 (0.2–30)

5.4

12. Caseload: number of community aged care (CACP, EACH and EACHD) and other community care clients

21 (3–45)

7.4

13. Caseload types

 Only one type

37 (24.8)

 More than one type

112 (75.2)

14. Number of community aged care clients

18 (3–40)

8.8

15. Emphasis on achieving the number of goals

4.9 (1–7)

1.4

Organisational information

1. Organisational size (measured by the number of community aged care packages provided)

414 (10–1298)

442

2. Private not-for-profit (versus government-owned) organisations

116 (75.3)

Client information

1. Born in Australia (%)

57.2 % (0–100 %)

30.6 %

2. Living with dementia (%)

21.6 % (0–92.6 %)

16.3 %

3. Living alone (%)

47.8 % (0–100 %)

22.6 %

4. Having carers (%)

50.2 % (0–100 %)

28.5 %

5. Having high care needs (%)

34.3 % (0–100 %)

24.4 %

6. Level of involvement in case management processes

 No to mild

29 (19.6)

 Moderate

53 (35.8)

 Strong

66 (44.6)