Table 1 Summary of sample characteristics and barriers reported by study participants (N = 20)
N (%) or mean (range) | |
|---|---|
Demographics | |
Female | 18 (90 %) |
Age, years | 35 (23–54) |
Country/region of origin Mexico Central America or the Caribbean | 18 (90 %) 2 (10 %) |
Years in the U.S. | 8 (2–17) |
Education, years | 9 (5–17) |
Uninsured | 19 (95 %) |
Have two surnames | 20 (100 %) |
Speak English less than very well | 20 (100 %) |
Barriers | |
Experienced problems during patient registration due to mishandle of surnames. | 12 (60 %) |
Patient names have appeared differently across various health care facilities. | 8 (40 %) |
Had difficulties during patient registration due to lack of Spanish language services. | 13 (65 %) |
Needed to have someone helping out when reading instructions, pamphlets, or other written materials at doctor’s office or pharmacy. | 19 (95 %) |
Felt discriminated against by patient registration staff | 13 (65 %) |