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Table 1 Summary of sample characteristics and barriers reported by study participants (N = 20)

From: Experiences of Latinos with limited English proficiency with patient registration systems and their interactions with clinic front office staff: an exploratory study to inform community-based translational research in North Carolina

  N (%) or mean (range)
Demographics  
 Female 18 (90 %)
 Age, years 35 (23–54)
 Country/region of origin
Mexico
Central America or the Caribbean
18 (90 %)
2 (10 %)
 Years in the U.S. 8 (2–17)
 Education, years 9 (5–17)
 Uninsured 19 (95 %)
 Have two surnames 20 (100 %)
 Speak English less than very well 20 (100 %)
Barriers  
 Experienced problems during patient registration due to mishandle of surnames. 12 (60 %)
 Patient names have appeared differently across various health care facilities. 8 (40 %)
 Had difficulties during patient registration due to lack of Spanish language services. 13 (65 %)
 Needed to have someone helping out when reading instructions, pamphlets, or other written materials at doctor’s office or pharmacy. 19 (95 %)
Felt discriminated against by patient registration staff 13 (65 %)
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