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Table 3 Percent distribution of survey respondents by awareness and perceived service charter ‘Usefulness’ per health facility (un-weighted)

From: Strengthening health system governance using health facility service charters: a mixed methods assessment of community experiences and perceptions in a district in Kenya

Awareness and use of facility SCs

FA

FB

FC

FD

All facilities

Ever Seen Facility SC

N = 251

N = 249

N = 249

N = 247

N = 996

 Yes

65.7

72.3

50.2

71.3

64.9

 No

34.3

27.7

49.8

28.7

35.1

Ever read the information on Facility SC?

N = 165

N = 180

N = 125

N = 176

N = 646

 Yes

82.4

81.1

84.8

87.5

83.9

 No

17.6

18.9

15.2

12.5

16.1

How useful do you find the SC

N = 143

N = 145

N = 105

N = 152

N = 536

 Very Useful

9.0

22.8

7.6

5.9

11.6

 Useful

82.8

65.5

71.4

65.8

71.1

 Less/Not Useful

8.2

11.7

21

28.3

17.4