From: A multi-level qualitative analysis of Telehomecare in Ontario: challenges and opportunities
Stakeholder group | Inclusion criteria |
---|---|
Patients | • Consented to: a) participate in the program; and b) be contacted by the study team for evaluation purposes |
Telehomecare program patient eligibility criteria: | |
• Diagnosed with HF or COPD (with or without co-morbid conditions) • A ‘heavy user’ of the health care system, characterized by any of the following:   ○ A minimum of one hospitalization for a respiratory or cardiac complaint in the past six months   ○ A minimum of two emergency department/urgent care center visits for a respiratory or cardiac complaint in the past six months   ○ Receiving nursing services via CCAC   ○ Frequent visits to primary care provider in the past year • Lives in a residential (private home or retirement home) setting with an active landline • Fluent in English (or their informal caregiver) • Able and willing to operate the Telehomecare equipment (or their informal caregiver) • Over 18 yrs of age (or their informal caregiver), and willing to provide informed consent. | |
Health Care Providers | • Referred a patient to the Telehomecare program (any health care provider) • Primary care provider of patient(s) enrolled in the study • Telehomecare nurses/physicians involved in the provision of care to patients enrolled in the Telehomecare program (must have 3 months experience with Telehomecare for interviews) • Over 18 yrs of age and able and willing to provide informed consent. |
Technicians | • Involved in the set-up of Telehomecare equipment at patients’ homes • Over 18 yrs of age and able and willing to provide informed consent. |
Administrators | • Administrators of the Telehomecare program as a larger network of care such as clinical service managers, program coordinators, etc. • Over 18 yrs of age and able and willing to provide informed consent. |
Decision Makers | • Decision Makers involved in the Telehomecare program as a larger network of care such as regional program managers, key members of the LHIN, OTN etc. • Over 18 yrs of age and able and willing to provide informed consent. |