Table 2 Patient scores and responses for individual items and subscales of perceived quality of care and recommendation
Subscales and items | Scores | N (%) |
|---|---|---|
Mean (SD) | ||
Waiting times | Â | Â |
 Waiting time on the waiting rooma | 3.8 (0.78) |  |
 (1–5) (1 = very excessive; 5 = very short) | ||
  Scored 4–5 |  | 117 (74) |
  Scored 3 |  | 40 (25) |
  No response |  | 2 (1) |
Duration of visit | 3.9 (0.73) | Â |
(1–5) (1 = much worse than expected; 5 = much better than expected) | ||
  Scored 4–5 |  | 142 (89) |
  Scored 2–3 |  | 14 (9) |
  No response |  | 3 (2) |
 Time to diagnosisa | 3.7 (0.82) |  |
 (1–5) (1 = very excessive; 5 = very short) | ||
  Scored 4–5 |  | 109 (69) |
  Scored 2–3 |  | 49 (31) |
  No response |  | 1 (1) |
Physical environment | 4.5 (0.61) | Â |
(1–5) (1 = much worse than expected; 5 = much better than expected) | ||
 Consultation office temperature | 4.6 (0.55) |  |
  Scored 4–5 |  | 151 (95) |
  Scored 2–3 |  | 5 (3) |
  No response |  | 3 (2) |
 Waiting room noise | 4.5 (0.61) |  |
  Scored 4–5 |  | 150 (94) |
  Scored 2–3 |  | 6 (4) |
  No response |  | 3 (2) |
 Consultation office cleanliness | 4.7 (0.52) |  |
  Scored 4–5 |  | 153 (96) |
  Scored 2–3 |  | 4 (3) |
  No response |  | 2 (1) |
Clinical information | 3.8 (0.66) | Â |
(1–4) (1 = never; 4 = always) | ||
 Meaning of disease | 3.8 (0.72) |  |
  Scored 4 |  | 145 (91) |
  Scored 2–3 |  | 10 (6) |
  Not sure/don't’ remember/No response |  | 4 (3) |
 Diagnostic tests | 3.9 (0.62) |  |
  Scored 4 |  | 147 (92) |
  Scored 2–3 |  | 6 (4) |
  Not sure/don't’ remember/No response |  | 6 (4) |
 Risks of diagnostic tests and treatment | 3.8 (0.67) |  |
  Scored 4 |  | 144 (91) |
  Scored 2–3 |  | 9 (6) |
  Not sure/don't’ remember/No response |  | 6 (4) |
 Instructions after discharge | 3.9 (0.63) |  |
  Scored 4 |  | 149 (94) |
  Scored 2–3 |  | 7 (4) |
  Not sure/don't’ remember/No response |  | 3 (2) |
Personal interaction | 3.7 (0.56) | Â |
(1–4) (1 = never; 4 = always) | ||
 Kindness of healthcare staff | 3.8 (0.50) |  |
  Scored 4 |  | 145 (91) |
  Scored 2–3 |  | 11 (7) |
  Not sure/don't’ remember/No response |  | 3 (2) |
 Help of healthcare staff when needed | 3.7 (0.55) |  |
  Scored 4 |  | 143 (90) |
  Scored 2–3 |  | 11 (7) |
  Not sure/don't’ remember/No response |  | 5 (3) |
Accessibility | Â | 149 (94) |
 Found the unit easily |  |  |
  Yes |  | 151 (95) |
  No |  | 5 (3) |
  No response |  | 3 (2) |
 Found uncomfortable to travel frequently to hospital |  |  |
  Yes |  | 11 (7) |
  No |  | 146 (92) |
  No response |  | 2 (1) |
Willingness to recommend the Unit | 9.5 (0.70) | Â |
(0–10) (0 = never; 10 = without a doubt) | ||
  Rated < 7 |  | 6 (4) |
  Rated ≥ 7 |  | 151 (95) |
  No response |  | 2 (1) |