Table 3 Idealized ranking of the 35 statements for the full sample and by department
From: Healthcare professionals’ views on patient-centered care in hospitals
Statements | View 1 | View 2 | View 3 | Geriatrics | Surgical IC Unit | ||||
|---|---|---|---|---|---|---|---|---|---|
View 1 | View 2 | View 1 | View 2 | View 3 | |||||
Patients’ preferences | |||||||||
1 | Healthcare professionals treat patients with dignity and respect | +4 | +3 | +4 | +4 | +4 | +4 | +4 | +4 |
2 | Healthcare is focused on improving patients’ quality of life | +2** | +4 | +3 | +1** | +3 | +4* | +3* | 0** |
3 | Healthcare professionals take into account patient preferences | +2* | +1 | +1 | +3** | +1 | +3* | 0* | −2** |
4 | Healthcare professionals involve patients in decisions regarding their care | +4 | 0** | +3 | +2 | +3 | +3 | +2 | +3 |
5 | Patients are supported to set and achieve their own treatment goals | +3** | −3** | 0* | +2** | −1 | +2** | −2 | −2 |
Physical comfort | |||||||||
6 | Healthcare professionals pay attention to pain management | +1 | +2 | +1 | +1 | +1 | +2 | +2 | +2 |
7 | Healthcare professionals take patient preferences for support with their daily living needs in to account | −1 | 0 | −1* | 0** | −2 | −2 | −1 | −1 |
8 | Patients areas in hospital are clean and comfortable | −2** | 0 | +1 | −3** | +1 | −1 | 0 | −1 |
9 | Patients in hospital have privacy | −1 | −1 | 0** | −2** | 0 | 0 | −3** | 0 |
Coordination of care | |||||||||
10 | Healthcare professionals are well-informed; patients need to tell their story only once | −2 | −3 | −2 | −3** | −1 | −2 | −3 | −4 |
11 | Patient care is well-coordinated between professionals | +1 | +2 | +2 | +1 | +2 | 0 | +1 | +2 |
12 | Patients know who is coordinating their care | +3* | +1 | +1 | +2** | 0 | +3 | - 1** | +2 |
13 | Patients have a first point of contact who knows everything about their condition and treatment | +1** | −2* | 0* | +4** | 0 | 0 | −1 | −3* |
14 | Healthcare professionals work as a team in care delivery to patients | +1 | +4** | +1 | +1 | +1 | +1** | +4 | +3 |
Emotional support | |||||||||
15 | Healthcare professionals pay attention to patients’ anxiety about their situation | 0 | +1 | 0 | 0 | 0 | +1 | 0 | +1 |
16 | Healthcare professionals involve relatives in the emotional support of the patient | −1** | +1** | −2** | −1 | −2 | −1 | +2** | −1 |
17 | Healthcare professionals pay attention to patients’ anxiety about the impact of their illness on their loved ones | 0 | 0 | −2** | 0* | −1 | −1 | −2 | +1* |
Access to care | |||||||||
18 | The hospital is accessible for all patients | −2** | −1** | +4** | −3** | +4 | 0 | +2** | 0 |
19 | Clear directions are provided to and inside the hospital | −4 | −2* | −3 | −4 | −3 | −3 | 0* | −3 |
20 | It is easy to schedule an appointment | −3** | −2 | −1 | −1 | 0 | −3* | −2 | −2 |
21 | Waiting times for an appointment are acceptable | −3 | −2 | −3 | −2 | −2 | −4** | −2 | 0 |
22 | Language is not a barrier for access to care | 0 | 0 | +2** | 0** | +2 | +1 | +1 | +1 |
Continuity and transition | |||||||||
23 | When a patient is transferred to another ward, relevant patient information is transferred as well | 0 | +2** | 0 | 0* | +1 | 0** | +3 | +2 |
24 | Patients who are transferred are well-informed about where they are going, what care they will receive and who will be their contact person | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
25 | Patients get skilled advice about care and support at home after hospital discharge | −1 | 0 | −1 | −1 | −1 | −1 | 0 | 0 |
Information and education | |||||||||
26 | Patients are well-informed about all aspects of their care | +3 | +2 | +3* | +2 | +3 | +2 | +3 | +3 |
27 | Patients can access their care records | −3 | −1** | −3 | −2 | −3 | −4** | +1** | −2** |
28 | Patients are in charge of their own care | 0* | −4** | −1* | −1** | −2 | −2** | −4 | −4 |
29 | Healthcare professionals support patients to be in charge of their care | +1** | −3** | 0** | +1** | −3 | +1 | −3** | 0 |
30 | There is open communication between patient and healthcare professionals | +2 | +3 | +2 | +3 | +2 | +1 | +1 | +4** |
31 | Healthcare professionals have good communication skills | +2 | +3 | +2 | +3 | +2 | +2 | 0 | +1 |
Family and friends | |||||||||
32 | Accommodation for relatives is provided in or nearby the hospital | −4 | −4 | −4 | −4 | −4 | −3 | −4 | −1** |
33 | Healthcare professionals involve relatives in decisions regarding the patient’s care | 0 | +1 | −2** | 0** | −1 | −1 | +1* | −2 |
34 | Healthcare professionals pay attention to loved ones in their role as carer for the patient | −1 | −1 | −1 | −1 | 0 | 0 | −1 | −1 |
35 | Healthcare professionals pay attention to the needs of family and friends of the patient | −2* | −1* | −4* | −2** | −4 | −2 | −1 | −3 |