Table 2 The proportions and mean of satisfaction scores of respondents with the pharmaceutical services, GURH, 2013

The pharmacy professional’s interest in your health

24 (6.0)

66 (16.5)

224 (56.0)

83 (20.8)

3 (0.8)

2.94 (0.80)

The professionalism of all the pharmacy staff

14 (3.5)

64 (16.0)

244 (61.0)

78 (19.5)

0 (0.0)

2.96 (0.70)

The courtesy and respect shown to you by the pharmacy staff

12 (3.0)

86 (21.5)

218 (54.5)

84 (21.0)

0 (0.0)

2.94 (0.74)

The privacy of your conversations with the pharmacist

12 (3.0)

104 (26.0)

234 (58.5)

50 (12.5)

0 (0.0)

2.80 (0.68)

How well the pharmacist explains possible side effects

326 (81.5)

48 (12.0)

19 (4.8)

7 (1.8)

0 (0.0)

1.27 (0.63)

The promptness of prescription medication service

22 (5.5)

79 (19.8)

181 (45.2)

118 (29.5)

0 (0.0)

2.99 (0.84)

The care the pharmacy professional takes while supplying your medications

12 (3.0)

86 (21.5)

230 (57.5)

70 (17.5)

2 (0.5)

2.91 (0.72)

The fairness of cost of medications in the pharmacy

24 (6.0)

128 (32.0)

174 (43.5)

72 (18)

2 (0.5)

2.75 (0.84)

The amount of time the pharmacy professional spends with you

45 (11.2)

134 (33.5)

183 (45.8)

37 (9.2)

1 (0.2)

2.54 (0.82)

The clarity of the pharmacy professional’s instructions about how to take your medication

27 (6.8)

96 (24.0)

228 (57.0)

48 (12.0)

1 (0.2)

2.75 (0.76)

The information the pharmacist gives you about the proper storage of your medication

332 (83.0)

43 (10.8)

19 (4.8)

6 (1.5)

0 (0.0)

1.25 (0.61)

How well the pharmacy professional answers your questions

20 (5.0)

88 (22.0)

232 (58.0)

59 (14.8)

1 (0.2)

2.83 (0.74)

The information the pharmacy professional gives you about the results you can expect from your medication therapy

238 (59.5)

90 (22.5)

60 (15.0)

12 (3.0)

0 (0.0)

1.62 (0.85)

The way your pharmacist works together with your doctor to make sure your medications are the best for you

241 (60.2)

96 (24.0)

59 (14.8)

4 (1.0)

0 (0.0)

1.56 (0.78)

The amount of time you spend waiting for your prescription to be filled

27 (6.8)

119 (29.8)

206 (51.5)

47 (11.8)

1 (0.2)

2.69 (0.78)

The availability of medications that are prescribed to you in the pharmacy

33 (8.2)

120 (30.0)

166 (41.5)

80 (20.0)

1 (0.2)

2.74 (0.88)

The clarity of the label on the medication supplied to you

29 (7.2)

102 (25.5)

219 (54.8)

49 (12.2)

1 (0.2)

2.73 (0.78)

Your feelings of the quality of medication dispensed to you

26 (6.5)

102 (25.5)

184 (46.0)

87 (21.8)

1 (0.2)

2.84 (0.85)

The overall cleanliness and comfort of the waiting area

252 (63.0)

95 (23.8)

42 (10.5)

11 (2.8)

0 (0.0)

1.53 (0.79)

The location of the pharmacy relative to other service areas

42 (10.5)

82 (20.5)

161 (40.2)

113 (28.2)

2 (0.5)

2.88 (0.96)

Your pharmacy services overall

32 (8.0)

118 (29.5)

190 (47.5)

59 (14.8)

1 (0.2)

2.70 (0.83)