Nurses’ evaluation of physicians’ non-clinical performance in emergency departments: advantages, disadvantages and lessons learned

Table 3 Summary of concerns/comments communicated by nurses in the three cycles of evaluation

	Dimension of performance	Number of written concerns/comments
	Dimension of performance	First cycle	Second cycle	Third cycle
1	Communication with patients and their families	Five	Two	Zero
2	Courtesy and professionalism	Nine	Zero	Two
3	Temper	Four	Three	One
4	Approachability	Six	One	Zero
5	Responsiveness to concerns	Five	Zero	Zero
6	Non-clinical quality of care	Six	Zero	Zero
7	Overall Management of ED patients	Fifteen	One	Three
8	Initiative and responsibility in conflict resolution	Nine	One	One
9	Availability in ED	Six	Zero	One
10	Engaging the nurses in plan of care	Seven	Zero	One

ISSN: 1472-6963