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Table 3 Summary of concerns/comments communicated by nurses in the three cycles of evaluation

From: Nurses’ evaluation of physicians’ non-clinical performance in emergency departments: advantages, disadvantages and lessons learned

  Dimension of performance Number of written concerns/comments
First cycle Second cycle Third cycle
1 Communication with patients and their families Five Two Zero
2 Courtesy and professionalism Nine Zero Two
3 Temper Four Three One
4 Approachability Six One Zero
5 Responsiveness to concerns Five Zero Zero
6 Non-clinical quality of care Six Zero Zero
7 Overall Management of ED patients Fifteen One Three
8 Initiative and responsibility in conflict resolution Nine One One
9 Availability in ED Six Zero One
10 Engaging the nurses in plan of care Seven Zero One