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“Holism”
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My providers acknowledge me as a whole person
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My providers treat me as a set of clinical symptoms instead of a whole person
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“Naming”
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My providers acknowledge me as a unique, named, equal, respected person, and treat me with respect and dignity; I am seen and heard
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I feel a ‘number’ instead of a named person; I feel unimportant, ignored, patronized, overlooked, unseen, unheard
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“Heed”
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My providers listen and pay heed to me; they allow me enough time to be able to speak, to tell my unique story; they provide me with comprehensive clinical judgment.
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I am rushed to finish the appointment
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“Compassion”
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My providers care for me authentically, warmly and compassionately
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My providers don’t really care about me
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“Agency and Empowerment“
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I am involved in care, I am informed, in control, and able to make decisions.
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I feel a passive recipient of care
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“Continuity of care”
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I see the same clinician every time each time I come; someone knows about me
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I can’t see the same clinician each time; nobody knows about me
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