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Table 8 howRwe item scores before and after changes to appointments system

From: A short generic patient experience questionnaire: howRwedevelopment and validation

howRweItem Before change After change Mann-Whitney test
(95% confidence limits) (95% confidence limits)
Responses (n) 278 550  
Treat me kindly 93.9 (92.2 - 95.6) 92.9 (91.7 - 94.1) z=0.9, p=0.4
Listen and explain 89.4 (87.5 - 91.4) 91.0 (89.6 - 92.4) z=1.0, p=0.3
See me promptly 71.5 (68.5 - 74.5) 83.7 (81.6 - 85.8) z=6.1, p<0.0001
Well organised 78.9 (76.2 - 81.6) 87.8 (85.9 - 89.7) z=4.7, p<0.0001