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Table 8 Questionnaire Reliability

From: Chronic kidney-disease screening service quality: questionnaire survey research evidence from Taichung city

Expectations

Cronbach's alpha

Perceptions

Cronbach's alpha

Factor 1 (E5~E18)

0.982

Factor 1 (P16~P22)

0.980

Factor 2 (E19~E22)

0.924

Factor 2 (P1 ~P5)

0.957

Factor 3 (E1 ~E4)

0.902

Factor 3 (P6~P15)

0.985

  1. Note: Expectations 1. Responsiveness, 2. Empathy 3. Tangibles
  2. Perceptions 1. Empathy 2. Tangibles 3. Responsiveness
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BMC Health Services Research

ISSN: 1472-6963

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