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Table 8 Questionnaire Reliability

From: Chronic kidney-disease screening service quality: questionnaire survey research evidence from Taichung city

Expectations Cronbach's alpha Perceptions Cronbach's alpha
Factor 1 (E5~E18) 0.982 Factor 1 (P16~P22) 0.980
Factor 2 (E19~E22) 0.924 Factor 2 (P1 ~P5) 0.957
Factor 3 (E1 ~E4) 0.902 Factor 3 (P6~P15) 0.985
  1. Note: Expectations 1. Responsiveness, 2. Empathy 3. Tangibles
  2. Perceptions 1. Empathy 2. Tangibles 3. Responsiveness