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Table 3 Results of patient survey regarding satisfaction and acceptance of the newly installed patient hotline.

From: Quality management: reduction of waiting time and efficiency enhancement in an ENT-university outpatients' department

Questions concerning: Overall assessment
Survey six months after implementation
(n = 126 patients)
Availability of telephonic contact 1.7
Kind of appointment arrangement 1.7
Satisfaction with date 1.8
Satisfaction with appointment arrangement process 2.0
  1. Subjective degrees (from 1 = very good to 5 = unsatisfactory) to be assigned by the patients.