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Table 3 Results of patient survey regarding satisfaction and acceptance of the newly installed patient hotline.

From: Quality management: reduction of waiting time and efficiency enhancement in an ENT-university outpatients' department

Questions concerning:

Overall assessment

Survey six months after implementation

(n = 126 patients)

Availability of telephonic contact

1.7

Kind of appointment arrangement

1.7

Satisfaction with date

1.8

Satisfaction with appointment arrangement process

2.0

  1. Subjective degrees (from 1 = very good to 5 = unsatisfactory) to be assigned by the patients.
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BMC Health Services Research

ISSN: 1472-6963

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