Table 4 Results of multilevel analyses: estimated mean and standard error per quality aspect and chi-squares indicating the change over years for all health plans
Quality aspect | M | SE | Time effects | |
|---|---|---|---|---|
Linear | Quadratic | |||
General rating of health plan | 10.68** | 33.67*** | ||
2005 | 7.53 | 0.06 | ||
2006 | 7.66 | 0.05 | ||
2007 | 7.75 | 0.05 | ||
2008 | 7.66 | 0.05 | ||
Conduct of employees | 19.62*** | 0.19 | ||
2005 | 3.50 | 0.02 | ||
2006 | 3.52 | 0.02 | ||
2007 | 3.57 | 0.02 | ||
2008 | 3.58 | 0.02 | ||
Health plan information | 15.56*** | 12.37*** | ||
2005 | 2.63 | 0.02 | ||
2006 | 2.70 | 0.01 | ||
2007 | 2.72 | 0.02 | ||
2008 | 2.71 | 0.02 | ||
Access to call centre | 10.59** | 20.81*** | ||
2005 | 2.56 | 0.04 | ||
2006 | 2.36 | 0.04 | ||
2007 | 2.59 | 0.03 | ||
2008 | 2.60 | 0.03 | ||
Getting the needed help from call centre | 0.98 | 5.04* | ||
2005 | 3.40 | 0.03 | ||
2006 | 3.28 | 0.03 | ||
2007 | 3.41 | 0.03 | ||
2008 | 3.38 | 0.04 | ||
Reimbursement of claims | 1.27 | 4.50* | ||
2005 | 3.67 | 0.02 | ||
2006 | 3.60 | 0.03 | ||
2007 | 3.68 | 0.02 | ||
2008 | 3.67 | 0.02 | ||
Transparency of (co)payment requirements | 7.35** | 6.33* | ||
2005 | 2.68 | 0.03 | ||
2006 | 2.68 | 0.04 | ||
2007 | 2.67 | 0.04 | ||
2008 | 2.79 | 0.04 | ||