Skip to main content

Table 2 Comparison of complaints for medical issues between two time periods (1998–2000 and 2001–2004) in a university hospital of the Public Network of Parisian Hospitals*

From: Evolution of patients' complaints in a French university hospital: is there a contribution of a law regarding patients' rights?

  Time period  
Variable First
n/N (%)
Second
n/N (%)
p
Age > 39 25/40 (63) 40/95 (42) 0.030
Male gender 19/47 (40) 42/117 (36) 0.590
Departments functioning on an emergency basis 12/47 (26) 52/117 (44) 0.025
Perception of a medical error by the patient 22/47 (47) 86/117 (73) 0.001
Reason of complaint    0.119
   Error/delay in diagnosis or treatment 8/42 (17) 32/117 (27)  
   Nosocomial infection 6/42 (13) 10/117 (9)  
   Adverse effect of a health product 10/42 (21) 17/117 (15)  
   Result of a surgical/medical procedure 16/42 (34) 24/117 (21)  
   Information or surveillance problem 2/42 (4) 16/117 (14)  
   Non performance of a required procedure or treatment, or others 5/42 (11) 18/117 (15)  
Consequences    0.484
   Death 9/47 (19) 17/117 (15)  
   Disability 10/47 (21) 35/117 (30)  
   Prolonged care 7/47 (15) 23/117 (20)  
   Other or unknown 21/47 (45) 42/117 (36)  
  1. * N is according to each variable, depending on non-missing values.
  2. †Obstetrics, gynecology, neonatology and Emergency Departments