Table 9 Suggestions (n = 38)*
Items | No. of clients |
|---|---|
Access | Â |
Increase awareness of service availability | 4 |
Improve entrance | 1 |
Prompt service (shorter waiting times) | 1 |
Facilities | Â |
Expansion of premises & facilities | 10 |
Improve privacy | 2 |
Home visits | 2 |
Increase staff members | 1 |
Technical performance of staff | Â |
Improve advice (balanced advice with bf, ebm and formula) | 4 |
Separate management for older babies | 1 |
Improve advice given through telephone | 1 |
Improve advice given for twins | 1 |
Improve advice on further options | 1 |
Work with other professionals to address secondary complaints | 1 |
Communications with staff | Â |
Improve staff communication | 1 |
Promote mother's autonomy over situation | 1 |
Continuity with attending consultant | 3 |
Interpersonal relationship | Â |
Give more encouragement | 2 |
Give more empathy to mothers | 1 |
Other | Â |
More research into treating low supply | 1 |
"Tell us how to lobby for more resources... " | 1 |