Table 7 Most satisfactory aspects (n = 70)*
Items | No. of clients |
|---|---|
Access | Â |
Quick appointment | 5 |
Wonderful resource/Availability of the service | 4 |
Short waiting period | 1 |
Facilities | Â |
Comfortable environment | 8 |
Presence of other moms in similar situation | 6 |
Satisfied with food (was provided/quality) | 5 |
Free service | 2 |
Availability of resources | 1 |
Sufficient privacy | 1 |
Follow up contact available | 1 |
Sufficient time in day-stay appointment | 1 |
Technical performance of staff | Â |
Staff were professional | 18 |
Knowledgeable staff (satisfied with advice given) | 16 |
Sufficient individual attention | 11 |
Diagnosis – was made/made promptly | 4 |
Written advice (was given/helpful) | 2 |
Solved problem | 1 |
Telephone consultations were helpful | 1 |
Communication | Â |
Given options | 6 |
Opportunity to discuss concerns | 1 |
Interpersonal relationship with staff | Â |
Good staff attitude | 23 |
Encouragement/Reassurance/Feedback | 13 |
Staff were helpful | 1 |