|
Quick appointment
|
5
|
|
Wonderful resource/Availability of the service
|
4
|
|
Short waiting period
|
1
|
|
Facilities
| |
|
Comfortable environment
|
8
|
|
Presence of other moms in similar situation
|
6
|
|
Satisfied with food (was provided/quality)
|
5
|
|
Free service
|
2
|
|
Availability of resources
|
1
|
|
Sufficient privacy
|
1
|
|
Follow up contact available
|
1
|
|
Sufficient time in day-stay appointment
|
1
|
|
Technical performance of staff
| |
|
Staff were professional
|
18
|
|
Knowledgeable staff (satisfied with advice given)
|
16
|
|
Sufficient individual attention
|
11
|
|
Diagnosis – was made/made promptly
|
4
|
|
Written advice (was given/helpful)
|
2
|
|
Solved problem
|
1
|
|
Telephone consultations were helpful
|
1
|
|
Communication
| |
|
Given options
|
6
|
|
Opportunity to discuss concerns
|
1
|
|
Interpersonal relationship with staff
| |
|
Good staff attitude
|
23
|
|
Encouragement/Reassurance/Feedback
|
13
|
|
Staff were helpful
|
1
|
