Dependent variable: feeling that justice had been done | adjusted R2 = 0.42 |
---|---|
Independent variables | Beta (standardised) (p-value) |
Satisfaction with complaints handling by Committee | 0.32 (0.000) |
Satisfaction with complaints handling by Hospital management | 0.15 (0.009) |
Satisfaction with complaints handling by Professional | 0.21 (0.000) |
The decision on the complaint (1 = complaint was well-founded, 0 = other decisions) | 0.22 (0.000) |