Table 1 Satisfaction and dissatisfaction with laboratory facility services
Satisfaction with lab procedure | Type of Laboratory | ||
|---|---|---|---|
Public | Private | ALL | |
Phlebotomy | 20/220(9.1) | 4/71(5.6) | 24/291(8.2) |
Phlebotomist attitude | 25/220(11.4) | 5/71(7.0) | 30/290(10.3) |
Clear instructions | 23/196 (11.7) | 3/48(6.3) | 26/224(10.7) |
Timely Instructions | 39/220 (17.7) | 12/71(16.9) | 51/291(17.5) |
Cleanness | 41/222(18.5) | 3/72 (4.2)* | 44/294(15.0) |
Privacy | 61/222 (27.5) | 10/72(13.9)** | 71/294(24.1) |
Waiting time | 81/221(36.7) | 20/72(27.8) | 101/294 (34.5) |
Result Notification | 78/218(35.8) | 23/72(31.9) | 101/290 (34.8) |
Lab placement | 10/212(4.7) | 2/69(2.9) | 12/281 (4.3) |