"There is a shortage of equipment for chronic illness care. Have one of everything but not enough for good service – have to carry from room to room. Do not have enough of everything – need more sphygmomanometers, otoscopes, a BSL machine, scales, and more of the basics".
"Public health nurse comes and does an external audit. This is good, encourages performance and is educative. If you do audits yourself it is easier to dismiss or overlook things. If the audit is external then things are called to our attention".