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Table 1 Domains as defined in the WHO Responsiveness concept [3]

From: How does mental health care perform in respect to service users' expectations? Evaluating inpatient and outpatient care in Germany with the WHO responsivenessconcept

Domain Question handles
Dignity Being treated with respect
Autonomy Involvement in decision making
Confidentiality Confidentiality of personal information
Communication Listening, enough time for questions, clear explanations
Prompt attention Convenient travelling distances and short waiting times
Social support In hospital: visits, having special foods, religious practice
Quality of basic amenities Cleanliness, space, air
Choice Seeing a service provider you are happy with