How does mental health care perform in respect to service users' expectations? Evaluating inpatient and outpatient care in Germany with the WHO responsivenessconcept

Table 1 Domains as defined in the WHO Responsiveness concept [3]

Domain	Question handles
Dignity	Being treated with respect
Autonomy	Involvement in decision making
Confidentiality	Confidentiality of personal information
Communication	Listening, enough time for questions, clear explanations
Prompt attention	Convenient travelling distances and short waiting times
Social support	In hospital: visits, having special foods, religious practice
Quality of basic amenities	Cleanliness, space, air
Choice	Seeing a service provider you are happy with

ISSN: 1472-6963