Table 3 Factor loadings of the 21 items according to the second factor analysis with oblimin rotation. Cronbach's alpha whole scale (α1), Cronbach's alpha of scale if item was deleted (α2), and item total correlation correcting for overlap (ITC) are displayed. Factor loadings exceeding 0.40 are shown.

Factor 1: Communication with nurses

0.90

Q4

Nurses treat me with respect

0.78

0.89

0.69

Q5

Nurses take me seriously

0.75

0.88

0.72

Q6

Nurses listened carefully

0.76

0.88

0.77

Q7

Nurses explained things clearly

0.43

0.89

0.61

Q8

Nurses spent enough time

0.76

0.88

0.74

Q9

Help as soon as wanted

0.73

0.89

0.64

Q12

Nurses kept their appointments

0.67

0.89

0.65

Q15

Help with bathing as soon as you wanted

0.68

0.89

0.60

Q17

Help with going to the toilet as soon as you wanted

0.79

0.89

0.60

Factor 2: Communication with doctors

0.86

Q20

Doctors treat me with respect

-0.86

0.84

0.65

Q21

Doctors take me seriously

-0.85

0.83

0.72

Q22

Doctors listened carefully

-0.82

0.82

0.75

Q23

Doctors explained things clearly

-0.57

0.85

0.59

Q24

Doctors spent enough time

-0.69

0.83

0.69

Q27

Doctors kept their appointments

-0.64

0.85

0.55

Factor 3: Communication with general practitioner

0.90

Q67

General practitioner gave good advice

0.95

n.c.

0.82

Q68

General practitioner let me decide about treatment

0.95

n.c.

0.82

Factor 4: Communication about new medication

0.76

Q59

Told what new medicine was for

0.79

n.c.

0.61

Q60

Told side-effects of new medicine

0.81

n.c.

0.61

Factor 5: Pain control

0.76

Q56

Pain controlled

0.85

n.c.

0.62

Q57

Everything done to help with pain

0.66

n.c.

0.62