Hospital outpatient perceptions of the physical environment of waiting areas: the role of patient characteristics on atmospherics in one academic medical center

Table 3 Descriptive analyses of physical environments in the outpatient waiting areas

Physical environment of outpatient waiting areas				Frequency (%)
	Mean	SD	Ranking+	Very dissatisfied (Likert 1)	Dissatisfied (Likert 2)	Fair (Likert 3)	Satisfied (Likert 4)	Very satisfied (Likert 5)	Not applicable
1. Lighting	3.895	0.687	2	0.29	1.62	22.65	58.97	16.32	0.15
2. Ground and landscape design	3.664	0.728	8	0.29	2.94	38.24	47.06	11.47	0.00
3. Furniture layouts	3.604	0.706	10	0.29	3.53	39.85	47.35	8.53	0.44
4. Color design	3.753	0.723	4	0.00	3.97	29.41	53.53	12.79	0.29
5. Space design	3.593	0.760	11	0.29	6.32	36.32	46.91	9.41	0.74
6. Noise level	3.362	0.802	15	0.88	10.59	47.50	33.68	7.35	0.00
7. Volume of paging	3.731	0.703	5	0.44	2.94	29.85	55.44	10.44	0.88
8. Volume of broadcast services	3.719	0.674	7	0.29	2.06	31.18	53.68	9.26	3.53
9. Air freshness	3.580	0.797	12	0.88	7.79	32.50	49.26	8.97	0.59
10. Temperature	3.724	0.774	6	0.44	6.18	26.18	54.56	12.35	0.29
11. Seating comfort	3.398	0.821	14	1.32	10.88	40.88	39.56	6.76	0.44
12. Seating sufficiency	3.427	0.895	13	1.91	13.09	33.97	41.76	8.82	0.44
13. Cleanliness	4.010	0.641	1	0.00	0.74	17.79	61.03	20.29	0.15
14. Air freshness of restrooms	3.647	0.759	9	0.44	5.00	30.29	46.03	9.56	8.68
15. Cleanliness of restrooms	3.808	0.745	3	0.44	3.38	23.09	51.18	13.68	8.24

Note: + Lower number was shown as higher satisfaction by comparison of mean values for individual question items of physical environments

ISSN: 1472-6963