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Table 3 Descriptive analyses of physical environments in the outpatient waiting areas

From: Hospital outpatient perceptions of the physical environment of waiting areas: the role of patient characteristics on atmospherics in one academic medical center

Physical environment of outpatient waiting areas     Frequency (%)
  Mean SD Ranking+ Very dissatisfied (Likert 1) Dissatisfied (Likert 2) Fair (Likert 3) Satisfied (Likert 4) Very satisfied (Likert 5) Not applicable
1. Lighting 3.895 0.687 2 0.29 1.62 22.65 58.97 16.32 0.15
2. Ground and landscape design 3.664 0.728 8 0.29 2.94 38.24 47.06 11.47 0.00
3. Furniture layouts 3.604 0.706 10 0.29 3.53 39.85 47.35 8.53 0.44
4. Color design 3.753 0.723 4 0.00 3.97 29.41 53.53 12.79 0.29
5. Space design 3.593 0.760 11 0.29 6.32 36.32 46.91 9.41 0.74
6. Noise level 3.362 0.802 15 0.88 10.59 47.50 33.68 7.35 0.00
7. Volume of paging 3.731 0.703 5 0.44 2.94 29.85 55.44 10.44 0.88
8. Volume of broadcast services 3.719 0.674 7 0.29 2.06 31.18 53.68 9.26 3.53
9. Air freshness 3.580 0.797 12 0.88 7.79 32.50 49.26 8.97 0.59
10. Temperature 3.724 0.774 6 0.44 6.18 26.18 54.56 12.35 0.29
11. Seating comfort 3.398 0.821 14 1.32 10.88 40.88 39.56 6.76 0.44
12. Seating sufficiency 3.427 0.895 13 1.91 13.09 33.97 41.76 8.82 0.44
13. Cleanliness 4.010 0.641 1 0.00 0.74 17.79 61.03 20.29 0.15
14. Air freshness of restrooms 3.647 0.759 9 0.44 5.00 30.29 46.03 9.56 8.68
15. Cleanliness of restrooms 3.808 0.745 3 0.44 3.38 23.09 51.18 13.68 8.24
  1. Note: + Lower number was shown as higher satisfaction by comparison of mean values for individual question items of physical environments