Development and preliminary validation of a Greek-language outpatient satisfaction questionnaire with principal components and multi-trait analyses

Table 4 Component loadings*

		Component†
Item	Description	1^st	2^nd	3^rd	4^th
15	Length of examination	0.898
16	Respect to patient privacy	0.780
17	Respect – attitude to patient	0.877
18	Physician's willingness to listen	0.885
19	Information giving about health	0.925
20	Physician's skilfulness	0.894
21	Explanations for treatment	0.927
22	Attitude of other staff in exam	0.816
1	Ease of scheduling appointment		0.685
3	Attitude of person booking app		0.637
5	Outside signage		0.808
8	Cleanliness of waiting area		0.720
10	Temperature of waiting area		0.635
7	Comfortable waiting area			0.711
9	Comfortable waiting on a chair			0.845
14	Comfortable examination room			0.754
2	Choice of appointment time				0.753
4	Waiting time for visiting clinic				0.908
24	Choice of lab appointment time		0.894
25	Waiting time for visiting labs		0.930
26	Ease in finding way to lab rooms	0.783
27	Comfort of lab rooms	0.851
28	Attitude of lab staff	0.803
29	Waiting time outside lab rooms	0.795
30	Fair queuing system for lab tests	0.858
31	Efficiency of lab examination	0.798

*A separate PCA has been performed for items 23–31.
† Initial components have been derived by PCA. The component matrices have then been rotated with the Varimax method, with the rotation converging after seven and three iterations, for the PCA of items 1–22 and 23–31, respectively.

ISSN: 1472-6963