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Table 2 Spearman's rho of Non-Normally Distributed Items

From: REFERQUAL: a pilot study of a new service quality assessment instrument in the GP exercise referral scheme setting

Item Spearman Correl. (rho) N
Tangibles 1 0.910 27
Tangibles 2 0.914 27
Tangibles 3 0.931 27
Tangibles 4 0.932 26
Responsiveness 5 0.952 27
Responsiveness 6 0.909 27
Responsiveness 7 0.917 27
Responsiveness 8 0.952 27
Responsiveness 9 0.883 25
Responsiveness 10 0.857 26
Responsiveness 12 0.950 27
Assurance 14 0.864 26
Assurance 16 0.932 27
Assurance 17 0.932 21
Assurance 18 0.972 20
Assurance 19 0.958 26
Assurance 20 0.922 27
Assurance 21 0.954 27
Empathy 23 0.924 25
Empathy 25 0.952 26
Empathy 26 0.976 25
Empathy 27 0.966 26
GP 28 0.953 26
GP 29 0.938 23
Personal 33 0.964 27
Personal 35 0.965 27
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