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Table 1 Characteristics of three inpatient satisfaction questionnaires

From: Satisfaction of patients hospitalised in psychiatric hospitals: a randomised comparison of two psychiatric-specific and one generic satisfaction questionnaires

  Saphora-Psy Perceptions of Care survey Picker Institute
Development Comité de Coordination de l'Evaluation Clinique et de la Qualité en Aquitaine (CCECQA), France Harvard Medical School, Department of Psychiatry, Mc Lean Hospital, Boston, MA, USA Picker Institute, Boston, MA, USA (currently Oxford, UK)
French translation Initially developed in French French translation made by our research group (see method section) Version translated by A. Leplège and A. Giraud, Public Hospitals of Paris, France (not the official version)
Type of instrument Satisfaction per-se (mainly) Report, experience Report, experience
Version and number of items Adult psychiatric inpatient version, 34 items (of which 1 to determine skip pattern) and 2 open-ended questions Adult psychiatric inpatient version, 18 items and 1 open-ended question Adult somatic inpatient version, 50 items (of which 7 to determine skip patterns) and 1 open-ended question
Administration of the questionnaire Before discharge (in-hospital) Before discharge (in-hospital) After discharge (out of hospital)
Layout Response options in row below question Questions left, response options right, on same row Response options in separate rows below question (page divided into 2 columns)
Sections (number of Items/section) Admission (4) No specific sections Emergency room (3)
  Nursing staff (9)   Admission (4)
  Physicians (3)   Physicians (7)
  Patients (2)   Nurses (6)
  Services (14)   Hospital staff (10)
  Discharge (2)   Pain control (7)
  General impression (2)   Surgery (5)
    Discharge (5)
    General impression (3)
Domains assessed - Continuity of care - Information received - Access
  - Nursing care - Interpersonal aspects of care - Respect for patients' values, preferences and expressed needs
  - Medical care - Continuity-coordination of care - Coordination and integration of care
  - Relation with other patients - Global evaluation of care - Information, communication and education
  - Services and performance   - Physical comfort
  - Summary score   - Emotional support and alleviation of fear and anxiety
    - Involvement of family and friends
    - Transition and continuity
Response scales All except 3 items rated on a 5-point scale, 2 items rated on a 3-point scale (yes/no/don't know), 1 yes/no item Most items rated on a 4-point scale, 4 items on a 3-point scale, 4 yes/no items, 1 item on a 10-point scale Most items rated on a 3 or 5-point scale, 8 items on a 4-point scale, 1 item on time scale
Example of question and its response options "What do you think about the communication (information, explanations) with the staff about your healthcare (treatments, physicians' visits, ...)?" excellent/verygood/good/poor/very poor "Were you involved as much as you wanted in decisions about your treatment?" never/sometimes/usually/always "When you had important questions to ask a doctors, did you get answers you could understand?" yes, always/yes, sometimes/no/didn't have questions
Open-ended questions "Do you have remarks or comments? Do not hesitate to write them on this page" "Is there anything else you would like to tell us about your care?" "If you could change one thing about the hospital, what would it be?"
Reference Public use of instrument after contact and authorization; see http://www.ccecqa.asso.fr . Required note of copyright. Contact: secretariat@ccecqa.asso.fr Original English version in public domain. Eisen SV & al. Assessing consumer perceptions of inpatients psychiatric treatment: the perception of care survey. Jt Comm J Qual Improv. 2002;28:510-26 Instrument not in public domain; see http://www.pickereurope.org Contact: info@pickereurope.ac.uk