From: Development of abbreviated measures to assess patient trust in a physician, a health insurer, and the medical profession
5-item scale national sample
5-item scale HMO sample
Kao's trust scale
0.279
General satisfaction
0.465
Satisfaction with insurer
0.646
Desire to switch insurers
-0.753
-0.589
Original WFU 10 item scale
0.952
0.948