Skip to main content

Table 4 Regression analysis with overall satisfaction with out-of-hours primary care as dependent variable of patients who went for consultation to the GP cooperative. (adjusted R2 = 0.501).

From: Patient satisfaction with out-of-hours primary care in the Netherlands

  Unstandardised coefficients Standardised coefficients   
  B SE Beta t Sig.
(Constant) -5.249 5.187   -1.012  
Expectation about contact * 4.313 2.113 0.078 2.042 0.042
Accessibility by phone a 0.095 0.047 0.088 2.022 0.044
Doctor's assistant's attitude a 0.165 0.055 0.138 2.981 0.003
Urgency own complaint b -0.072 0.036 -0.078 -2.008 0.045
Waiting time a 0.181 0.030 0.241 6.059 < 0.001
Distance to cooperative a 0.176 0.035 0.192 4.965 < 0.001
GP's treatment a 0.454 0.042 0.441 10.756 < 0.001
  1. Variables that did not significantly contribute to the regression model: Patient's age and gender, type of health insurance, level of education, diagnosis (1 = right, 0 = wrong), and opinion on the questions asked by the doctor's assistant.
  2. a Scale score ranges from 0 to 100, where 0 represents very dissatisfied and 100 represents highly satisfied.
  3. b Scale ranges from 0 to 100: 0 represents not urgent and 100 represents very urgent according to the patient.
  4. * Indicates whether the patient received the type of contact (telephone advice, consultation at the cooperative, or home visit) he or she expected (1 = in accordance with expectation, 0 = not in accordance with expectation)