Table 1 QUASER project definition of quality dimensions
Clinical effectiveness (CE) | Patient safety (PS) | Patient experience (PE) |
|---|---|---|
The degree to which healthcare services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge [17]. | The avoidance, prevention and amelioration of adverse outcomes or injuries stemming from the process of health care [18]. | Eight dimensions of “patient-centred care” [19]: |
1. Fast access to reliable health advice | ||
2. Effective treatment delivered by trusted professionals | ||
3. Clear, comprehensible information and support for self-care | ||
4. Involvement in decisions and respect for patient preferences | ||
5. Attention to physical and environmental needs | ||
6. Emotional support, empathy and respect | ||
7. Involvement of, and support for, family and carers | ||
8. Continuity of care and smooth transitions. |