Table 1 Dimensions and items on the staff satisfaction questionnaire used in the Basque health service (2010) and Cronbach’s alpha by dimension from 2010 survey results

Dimension 1. Conditions of health and safety at work

(P1).- The physical and environmental characteristics of the workspace (space, temperature, level of noise, lighting, equipment, etc.) are adequate.

(P2).- There is an adequate standard of safety at work .

(P3).- The distribution and sharing of the workload is adequate, as is the time available to complete the work.

(P4).- Conditions are suitable to allow you to concentrate on the task in hand without interruptions.

(P5).- The level of physical effort required in your daily work is reasonable given the position you hold.

(P6).- The level of mental or psychological effort required in your daily work is reasonable given position you hold.

Dimension 2. Working conditions

(P7).- You are satisfied with the conditions in terms of working hours and working days.

(P8).- The conditions regarding staff leave are reasonable.

(P9).- The conditions regarding flexibility in working hours, etc. allow you to achieve a good work-life balance.

(P10).- You are satisfied with the employment stability in your job with Osakidetza.

(P11).- You feel that the working conditions (working day, leave etc.) are better in Osakidetza than in the private sector.

(P12).- The mechanisms in Osakidetza for promotion and professional development such as temporary internal promotion, opportunities to practice roles corresponding to more senior positions, terms of service, etc. are adequate.

Dimension 3. Training and professional development

(P13).- The training and preparation provided in Osakidetza are adequate for the position you hold.

(P14).- You are satisfied with the training and learning opportunities, for promotion and professional development, offered by your organisation.

(P15).- You are satisfied by the tasks you perform in your job.

(P16).- In performing your job, you are able to adequately develop your knowledge and skills.

(P17).- In your organisation, for those with the same skills and abilities, there are equal opportunities for promotion and professional development.

(P18).- You believe that in Osakidetza your professional expectations are going to be met.

(P19).- You feel that the factors considered for the assignment of the level of professional development (work performance and quality, involvement with the organisation, organisational achievements, and personal merits) and the way of evaluating them are adequate.

Dimension 4. Pay

(P20).- Your total pay is reasonable for the work you do.

(P21).- Your pay is reasonable compared to other people with an equivalent level of responsibility in other organisations (outside Osakidetza).

(P22).- Your pay is reasonable compared colleagues from other professional groups in Osakidetza.

Dimension 5. Technical and material resources

(P23).- The intranet of your organisation is a useful source of information and tool for communication.

(P24).- The information systems used in you workplace, such as OSABIDE, ALDABIDE, GIZABIDE, ZAINERI and other computer applications, are useful tools.

(P25).- Your organisation makes good use of new technologies for exchanging experiences, disseminating information and professional guidelines, etc.

(P26).- You have sufficient and appropriate resources (computers, other technical equipment, consumable materials, etc.) for carrying out your daily work.

Dimension 6. Working environment

(P27).- In your unit (or service, ward, department, primary care unit, etc.), there is a good working environment in terms of working relationships.

(P28).- In general, there are good relationships between colleagues working together in your unit.

(P29).- In general, the working relationships with people from other units are based on collaboration.

Dimension 7. Internal communication

(P30).- The information you are provided with and the instructions you are given for carrying out your work are sufficient.

(P31).- You receive sufficient appropriate information regarding any decisions, projects and activities of the organisation that may affect you.

(P32).- You know who to turn to if you have any concerns regarding your work.

(P33).- There is a good communication between your line manager and your team regarding projects, problems, and any issues affecting you.

(P34).- There are sufficient channels for suggestions or complaints to senior management.

(P35).- You are adequately informed of matters arising in other units related to your work.

Dimension 8. Leadership, management and organisation style

(P36).- In your unit (or service, ward, department, primary care unit, etc.), good work is recognised and valued.

(P37).- Your line manager has the necessary technical and management skills to perform the duties associated with his/her position.

(P38).- You have a good professional relationship with your line manager.

(P39).- You are satisfied with the opportunities to have to participate in the daily decision-making related to your work and working environment.

(P40).- Your comments and suggestions to improve your unit (or service, ward, department, primary care unit, etc.) are listened to and taken into account.

(P41).- You have sufficient opportunities to contribute to efforts to improve the operating (in terms of organisation, activities, etc.…) of your unit or area of activity.

(P42).- In your unit, the work is well organised.

(P43).- Collaborative processes are well defined between units that need to work together.

(P44).- The objectives and action plans (describing the results expected from your work) established for your unit or area of influence are adequate.

(P45).- You have clear work objectives.

Dimension 9. Policy and strategy

(P46).- In your opinion, the management of your organisation (in terms of planning, objectives and organisation) is satisfactory.

(P47).- You clearly understand the objectives, projects and results of your organisation.

(P48).- You know enough about the mission and vision of your organisation.

(P49).- In your organisation, good work is recognised.

(P50).- The management in your organisation is open to suggestions and contributions from the staff.

(P51).- In your organisation, it is really the case that there are equal opportunities for men and women for promotion and development.

(P52).- Your organisation makes efforts to improve the way it works.