Table 1 Summary of the work involved with PLANS
NPT component | Participants | Telephone support workers |
|---|---|---|
Coherence | ||
Sense-making | Understand the relevance to health of social engagement, practical support and wellbeing | Understand the role of social networks support in health |
Cognitive participation | ||
Buy-in and engagement | See the relevance of PLANS and link with their needs or preferences | See the worth of working with patients to assess their needs |
Collective action | ||
The work of putting PLANS into operation | Assess their own needs, Discuss their preferences. | Attend training – learn skills to communicate the importance of social, practical and wellbeing dimensions of health management |
Reflect on past activities | Relate PLANS with personal histories, needs, and stated preferences of patients | |
Contact community resource, get there, find others to step in and take on responsibilities, attend group, class | Find relevant and acceptable community resources and provide clear information to participants | |
Motivate | ||
Reflexive monitoring | ||
Appraisal of PLANS | Assess the benefits of groups, classes, etc. consider other options | Communicate the potential benefits of attending groups, accessing resource |
Pass on examples of resource/groups/activities that have worked well or problems that have been overcome | ||
Reflect on how skills learnt in delivering PLANS have benefitted them (or not) |