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Table 1 Summary of the work involved with PLANS

From: Aligning everyday life priorities with people’s self-management support networks: an exploration of the work and implementation of a needs-led telephone support system

NPT component


Telephone support workers




Understand the relevance to health of social engagement, practical support and wellbeing

Understand the role of social networks support in health

Cognitive participation


Buy-in and engagement

See the relevance of PLANS and link with their needs or preferences

See the worth of working with patients to assess their needs

Collective action


The work of putting PLANS into operation

Assess their own needs, Discuss their preferences.

Attend training – learn skills to communicate the importance of social, practical and wellbeing dimensions of health management

Reflect on past activities

Relate PLANS with personal histories, needs, and stated preferences of patients

Contact community resource, get there, find others to step in and take on responsibilities, attend group, class

Find relevant and acceptable community resources and provide clear information to participants


Reflexive monitoring


Appraisal of PLANS

Assess the benefits of groups, classes, etc. consider other options

Communicate the potential benefits of attending groups, accessing resource


Pass on examples of resource/groups/activities that have worked well or problems that have been overcome


Reflect on how skills learnt in delivering PLANS have benefitted them (or not)