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Table 1 Summary of the work involved with PLANS

From: Aligning everyday life priorities with people’s self-management support networks: an exploration of the work and implementation of a needs-led telephone support system

NPT component Participants Telephone support workers
Sense-making Understand the relevance to health of social engagement, practical support and wellbeing Understand the role of social networks support in health
Cognitive participation   
Buy-in and engagement See the relevance of PLANS and link with their needs or preferences See the worth of working with patients to assess their needs
Collective action   
The work of putting PLANS into operation Assess their own needs, Discuss their preferences. Attend training – learn skills to communicate the importance of social, practical and wellbeing dimensions of health management
Reflect on past activities Relate PLANS with personal histories, needs, and stated preferences of patients
Contact community resource, get there, find others to step in and take on responsibilities, attend group, class Find relevant and acceptable community resources and provide clear information to participants
Reflexive monitoring   
Appraisal of PLANS Assess the benefits of groups, classes, etc. consider other options Communicate the potential benefits of attending groups, accessing resource
   Pass on examples of resource/groups/activities that have worked well or problems that have been overcome
   Reflect on how skills learnt in delivering PLANS have benefitted them (or not)