Table 1 Questions used for the global ratings and composite scores

Global ratings (satisfaction)

Personal doctor

Using any number from 0 to 10, where 0 is the worst personal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your personal doctor?

Specialist

We want to know your rating of the specialist you saw most often in the last 6 months. Using any number from 0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate the specialist?

Health care

Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all of your health care in the last 6 months?

Supplement plan

Using any number from 0 to 10, where 0 is the worst Medicare supplement insurance plan possible and 10 is the best health plan possible, what number would you use to rate the AARP Medicare Supplement Insurance Plan?

Composite ratings (experiences with care)

Doctor communication

In the last 6 months, how often did your personal doctor explain things in a way that was easy to understand?

In the last 6 months, how often did your personal doctor listen carefully to you?

In the last 6 months, how often did your personal doctor show respect for what you had to say?

In the last 6 months, how often did your personal doctor spend enough time with you?

Chronic condition management

In the last 6 months, did your personal doctor give you clear instructions about how to manage your health condition?

In the last 6 months, did your personal doctor work with you to set personal goals for managing your health condition?

Care coordination

In the last 6 months, how often did your personal doctor seem informed and up to date about the care you got?

In the last 6 month, when your personal doctor sent you for tests, how often did someone from the doctor’s office follow-up to give you test results?

Access to care

In the last 6 months, when you needed care right away, how often did you get care as soon as you thought you needed?

In the last 6 months, not counting the times you needed care right away, how often did you get an appointment for your health care at a doctor’s office as soon as you thought you needed it?

In the last 6 months, how often was it easy to get the care, tests or treatment you thought you needed?

In the last 6 months, how often was it easy to get appointments with specialists?