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Table 3 Ordinal logistic regression estimates with robust standard errors

From: It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data

  Overall Cleanliness Doctors Nurses Call button
Second mailing1 -0.135* -0.052 -0.070* -0.108* -0.042
(0.024) (0.027) (0.028) (0.028) (0.031)
Third mailing1 -0.329* -0.287* -0.258* -0.184* -0.180*
(0.021) (0.022) (0.025) (0.025) (0.027)
Emergency admission2 -0.516* -0.402* -0.925* -0.347* -0.458*
(0.027) (0.031) (0.030) (0.027) (0.030)
Age 36-503 0.352* 0.145* 0.301* 0.328* 0.206*
(0.036) (0.037) (0.042) (0.038) (0.044)
Age 51-65 0.577* 0.311* 0.734* 0.600* 0.304*
(0.036) (0.035) (0.040) (0.036) (0.041)
Age 66+ 0.638* 0.596* 0.987* 0.874* 0.320*
(0.038) (0.039) (0.040) (0.039) (0.041)
Log (length of stay) 0.003 0.012 -0.062* -0.124* -0.165*
(0.011) (0.011) (0.013) (0.010) (0.012)
Male4 0.349* 0.151* 0.280* 0.396* 0.282*
(0.019) (0.021) (0.021) (0.020) (0.025)
Constants      -4.37
-1.06 -3.11 -3.38 -3.03 -1.78
0.549 -0.419 -1.30 -0.665 -0.316
     1.59
Observations 64,512 65,590 65,522 65,451 38,675
Wald chi sq 1694.2 748.3 2687.5 1717.0 922.7
  1. Notes: * p < .05.
  2. 1Reference category is First mailing.
  3. 2Reference category is Planned admission.
  4. 3Reference category is 16–35.
  5. 4Reference category is Female.