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Table 3 Ordinal logistic regression estimates with robust standard errors

From: It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data

 

Overall

Cleanliness

Doctors

Nurses

Call button

Second mailing1

-0.135*

-0.052

-0.070*

-0.108*

-0.042

(0.024)

(0.027)

(0.028)

(0.028)

(0.031)

Third mailing1

-0.329*

-0.287*

-0.258*

-0.184*

-0.180*

(0.021)

(0.022)

(0.025)

(0.025)

(0.027)

Emergency admission2

-0.516*

-0.402*

-0.925*

-0.347*

-0.458*

(0.027)

(0.031)

(0.030)

(0.027)

(0.030)

Age 36-503

0.352*

0.145*

0.301*

0.328*

0.206*

(0.036)

(0.037)

(0.042)

(0.038)

(0.044)

Age 51-65

0.577*

0.311*

0.734*

0.600*

0.304*

(0.036)

(0.035)

(0.040)

(0.036)

(0.041)

Age 66+

0.638*

0.596*

0.987*

0.874*

0.320*

(0.038)

(0.039)

(0.040)

(0.039)

(0.041)

Log (length of stay)

0.003

0.012

-0.062*

-0.124*

-0.165*

(0.011)

(0.011)

(0.013)

(0.010)

(0.012)

Male4

0.349*

0.151*

0.280*

0.396*

0.282*

(0.019)

(0.021)

(0.021)

(0.020)

(0.025)

Constants

    

-4.37

-1.06

-3.11

-3.38

-3.03

-1.78

0.549

-0.419

-1.30

-0.665

-0.316

    

1.59

Observations

64,512

65,590

65,522

65,451

38,675

Wald chi sq

1694.2

748.3

2687.5

1717.0

922.7

  1. Notes: * p < .05.
  2. 1Reference category is First mailing.
  3. 2Reference category is Planned admission.
  4. 3Reference category is 16–35.
  5. 4Reference category is Female.