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Table 4 Factor loadings of items on the scales for satisfaction of informal caregivers with their support

From: A quasi-experimental study of the effects of an integrated care intervention for the frail elderly on informal caregivers’ satisfaction with care and support

Scales

Items

Information

Being involved

Professionalism

Communication/accessibility

Attention to health/support

Professionals provide sufficient information: care

.938

    

Professionals provide sufficient information: services

.931

    

Professionals provide sufficient information: expectations

.901

    

Professionals provide sufficient information: how to care

.866

    

Arrangements for emergency situations

.722

    

Professionals discusses tasks with caregiver

 

.933

   

Sufficiently involved in care decisions

 

.883

   

Availability of professionals in case of problems

 

.853

   

Professionals make arrangements if care changes

 

.845

   

Professionals react adequately to questions/suggestions

  

.870

  

Feel safe in proximity of professionals

  

.867

  

Professionals take me seriously

  

.865

  

Professionals have sufficient time

  

.863

  

Professionals listen carefully

  

.863

  

Professionals are attentive to needs

  

.851

  

Professionals are polite

  

.613

  

Professionals are easily accessible by phone

   

.964

 

One professional/contact point

   

.875

 

Know where to go/whom to go to with complaints

   

.861

 

Information is provided about waiting time

   

.837

 

Professionals keep each other informed

   

.631

 

Professionals take needs into account

    

.974

Sufficient assistance and support are provided

    

.937

Professionals pay attention to changes in health

    

.930

Professionals pay sufficient attention to well-being

    

.922

Professionals provide sufficient emotional support

    

.852

Professionals take functional abilities into account

    

.850

KMO

.856

.827

.831

.762

.813

Bartlett’s Chi-square test

98.932***

91.356***

193.426***

37.108***

91.119***

Eigenvalue

3.830

3.091

4.846

3.535

4.988

% variance

77%

77%

69%

71%

83%

α T0

.92

.89

.92

.86

.96

α T1

.86

.83

.82

.62

.92

  1. **p < 0.005; ***p < 0.000.