Scales | |||||
---|---|---|---|---|---|
Items | Information | Being involved | Professionalism | Communication/accessibility | Attention to health/support |
Professionals provide sufficient information: care | .938 | ||||
Professionals provide sufficient information: services | .931 | ||||
Professionals provide sufficient information: expectations | .901 | ||||
Professionals provide sufficient information: how to care | .866 | ||||
Arrangements for emergency situations | .722 | ||||
Professionals discusses tasks with caregiver | .933 | ||||
Sufficiently involved in care decisions | .883 | ||||
Availability of professionals in case of problems | .853 | ||||
Professionals make arrangements if care changes | .845 | ||||
Professionals react adequately to questions/suggestions | .870 | ||||
Feel safe in proximity of professionals | .867 | ||||
Professionals take me seriously | .865 | ||||
Professionals have sufficient time | .863 | ||||
Professionals listen carefully | .863 | ||||
Professionals are attentive to needs | .851 | ||||
Professionals are polite | .613 | ||||
Professionals are easily accessible by phone | .964 | ||||
One professional/contact point | .875 | ||||
Know where to go/whom to go to with complaints | .861 | ||||
Information is provided about waiting time | .837 | ||||
Professionals keep each other informed | .631 | ||||
Professionals take needs into account | .974 | ||||
Sufficient assistance and support are provided | .937 | ||||
Professionals pay attention to changes in health | .930 | ||||
Professionals pay sufficient attention to well-being | .922 | ||||
Professionals provide sufficient emotional support | .852 | ||||
Professionals take functional abilities into account | .850 | ||||
KMO | .856 | .827 | .831 | .762 | .813 |
Bartlett’s Chi-square test | 98.932*** | 91.356*** | 193.426*** | 37.108*** | 91.119*** |
Eigenvalue | 3.830 | 3.091 | 4.846 | 3.535 | 4.988 |
% variance | 77% | 77% | 69% | 71% | 83% |
α T0 | .92 | .89 | .92 | .86 | .96 |
α T1 | .86 | .83 | .82 | .62 | .92 |