Table 2 Mean score for the 62 items in the Safety Attitudes Questionnaire – Ambulatory Version (SAQ-AV)
Statement | Missing/NAan (%) | Mean scoreb(SDc) |
|---|---|---|
1. High levels of workload are common in this office. | 0 (0) | 4.4 (0.9) |
2. I like my job. | 1 (0.4) | 4.7 (0.7) |
3. Nurse input is well received in this office. | 6 (2.3) | 4.3 (1.0) |
4. I would feel safe being treated here as a patient. | 3 (1.1) | 4.5 (0.8) |
5. Medical errors are handled appropriately in this office. | 5 (1.9) | 4.1 (0.9) |
6. This office does a good job of training new personnel. | 5 (1.9) | 3.9 (1.1) |
7. All the necessary information for diagnostic and therapeutic decisions is routinely available to me. | 14 (5.3) | 4.2 (0.9) |
8. Working in this office is like being part of a large family. | 3 (1.1) | 3.8 (1.1) |
9. Senior management of this office is doing a good job. | 11 (4.1) | 4.2 (1.0) |
10. The management of this office supports my daily efforts. | 15 (5.6) | 4.1 (1.0) |
11. I receive appropriate feedback about my performance. | 2 (0.8) | 3.5 (1.2) |
12. In this office, it is difficult to discuss errors. | 2 (0.8) | 2.1 (1.1) |
13. Briefing other personnel before a procedure (e.g., biopsy) is important for patient safety. | 11 (4.1) | 4.1 (1.1) |
14. Briefings are common in this office. | 7 (2.6) | 3.2 (1.2) |
15. This office is a good place to work. | 2 (0.8) | 4.6 (0.7) |
16. Communication breakdowns which lead to delays in delivery of care are common. | 1 (0.4) | 2.1 (1.1) |
17. Office management does not knowingly compromise the safety of patients. | 13 (4.9) | 4.2 (1.3) |
18. The levels of staffing in this office are sufficient to handle the number of patients. | 1 (0.4) | 3.5 (1.4) |
19. Decision making in this office utilizes input from relevant personnel. | 9 (3.4) | 4.1 (1.0) |
20. I am encouraged by my colleagues to report any patient safety concerns I may have. | 7 (2.6) | 3.8 (1.2) |
21. The culture in this office makes it easy to learn from the errors of others. | 4 (1.5) | 3.5 (1.2) |
22. This office deals constructively with problem personnel. | 7 (2.6) | 3.6 (1.0) |
23. The medical equipment in this office is adequate. | 5 (1.9) | 4.0 (1.1) |
24. In this office, it is difficult to speak up if I perceive a problem with patient care. | 3 (1.1) | 2.0 (1.1) |
25. When my workload becomes excessive, my performance is impaired. | 4 (1.5) | 3.6 (1.2) |
26. I am provided with adequate, timely information about events in the office that might affect my work. | 4 (1.5) | 3.8 (1.2) |
27. I have seen others make errors that had the potential to harm patients. | 8 (3.0) | 2.4 (1.3) |
28. I know the proper channels to direct questions regarding patient safety in this office. | 2 (0.8) | 4.1 (1.2) |
29. I am proud to work at this office. | 1 (0.4) | 4.4 (0.8) |
30. Disagreements in this office are resolved appropriately (i.e., not who is right but what is best for the patient). | 2 (0.8) | 4.0 (0.9) |
31. I am less effective at work when fatigued. | 0 (0) | 4.4 (0.8) |
32. I am more likely to make errors in tense or hostile situations. | 9 (3.4) | 4.2 (0.9) |
33. Stress from personal problems adversely affects my performance. | 9 (3.4) | 3.5 (1.2) |
34. I have the support I need from other personnel to care for patients. | 5 (1.9) | 4.5 (0.8) |
35. It is easy for personnel in this office to ask questions when there is something that they do not understand. | 0 (0) | 4.6 (0.8) |
36. Disruptions in the continuity of care can be detrimental to patient safety. | 13 (4.9) | 4.0 (1.1) |
37. During emergencies, I can predict what other personnel are going to do next. | 11 (4.1) | 3.7 (0.9) |
38. The physicians and nurses here work together as a well-coordinated team. | 3 (1.1) | 4.1 (1.0) |
39. I am frequently unable to express disagreement with staff physicians/intensivists in this office. | 11 (4.1) | 2.5 (1.2) |
40. Truly professional personnel can leave personal problems behind when working. | 6 (2.3) | 3.9 (1.1) |
41. Morale in this office is high. | 0 (0) | 4.5 (0.7) |
42. Trainees in my discipline are adequately supervised. | 8 (3.0) | 4.0 (1.0) |
43. I know the first and last names of all the personnel I worked with during my last shift. | 2 (0.8) | 4.0 (1.5) |
44. I have made errors that had the potential to harm patients. | 5 (1.9) | 2.6 (1.4) |
45. Attending physicians/primary care providers in this office are doing a good job. | 1 (0.4) | 4.7 (0.6) |
46. All the personnel in this office take responsibility for patient safety. | 2 (0.8) | 4.4 (0.8) |
47. I feel fatigued when I have to get up in the morning and face another day on the job. | 9 (3.4) | 2.1 (1.3) |
48. Patient safety is constantly reinforced as the priority in this office. | 5 (1.9) | 4.1 (1.0) |
49. I feel burned out from my work. | 3 (1.1) | 1.7 (1.1) |
50. Important issues are well communicated at shift changes. | 7 (2.6) | 4.0 (1.1) |
51. There is widespread adherence to clinical guidelines and evidence-based criteria in this office. | 11 (4.1) | 3.8 (0.9) |
52. I feel frustrated by my job. | 1 (0.4) | 1.8 (1.1) |
53. I feel I am working too hard on my job. | 1 (0.4) | 2.3 (1.3) |
54. Information obtained through incident reports is used to make patient care safer in this office. | 8 (3.0) | 3.7 (1.3) |
55. Personnel frequently disregard rules or guidelines (e.g., hand washing, treatment protocols/clinical pathways, sterile fields, etc.) that are established for this office. | 6 (2.3) | 2.0 (1.1) |
56. Fatigue impairs my performance during emergency situations (e.g. code or cardiac arrest). | 16 (6.2) | 2.4 (1.4) |
57. Fatigue impairs my performance during routine care. | 9 (3.4) | 2.8 (1.4) |
58. I am satisfied with the current referral process in this office. | 15 (5.6) | 4.0 (1.0) |
59. There is adequate and timely transfer of patient information between the primary care physician and the specialist. | 12 (4.5) | 4.0 (1.0) |
60. Medications are refilled in a timely manner. | 12 (4.5) | 4.3 (0.9) |
61. Medications are refilled correctly. | 22 (8.3) | 4.5 (0.8) |
62. Abnormal test results are frequently lost or overlooked. | 8 (3.0) | 1.7 (1.0) |