Table 3 Phone coaching schedule and content
Encounter # | Module descriptor: | Module activities: |
|---|---|---|
1, 7 | Opening a | Describe purpose of call, review study |
Medication module a, literacy | Review blood pressure medication prescribed, ascertain if taking as prescribed, encourage individuals to contact providers if change in medications, include family member/friends in description of blood pressure medication purpose, information tailored based upon literacy level and specific to blood pressure medications patients are currently taking, suggest questions to ask primary care provider. | |
Side effects a | Determine side effects experienced and seriousness and discuss | |
Memory b | Offer mnemonic strategies, explain the importance of taking blood pressure medication consistently | |
Closing a | Encourage patient to take blood pressure between primary care provider visits | |
2, 8 | Medication module, literacy | Reviews medication changes |
Hypertension knowledge b | Educate and address applicable risk factors: diabetes, race, heredity, new diagnosis | |
Decision making b | Role play to help patient interact with provider more effectively | |
Side effects, closing | Â | |
3, 9 | Diet c | Review dietary approaches to stop hypertension* diets. Discuss sodium and food label reading |
Weight b | Discuss relationship of weight with hypertension and how to reduce weight | |
Medication module, literacy, side effects, closing | Â | |
4, 10 | Exercise b | Provide information based upon stage of change |
Social & medical barriers | Ascertain social support, determine if patient needs referrals, help with refills and provide information about support groups and local resources | |
Memory, Medication module, literacy, side effects, closing | Â | |
5, 11 | Stress b | Discuss methods for identifying and reducing stress |
Alcohol b | Provide information on the relationship between alcohol use and hypertension. Resources are provided. | |
Medication module, literacy, side effects, closing | Â | |
6, 12 | Medication module, literacy, side effects, memory, closing | Â |
All | Patient initiated | Address patient concern at time of patient initiated call to phone coach. |