How the stigma of low literacy can impair patient-professional spoken interactions and affect health: insights from a qualitative investigation

Table 3 Focus group topic guide

Topic	Issues raised by individual interviewees
Access to health services	Appointment letters; hospital signs
Relationships with healthcare staff	Language used
Disclosure to healthcare staff	Who to tell; how to tell
Self-management of health conditions	Obtaining and using medicines
Stigma and mental wellbeing	Other people’s attitudes; disclosure management
Suggestions for the NHS to improve the experiences of people with low literacy	Colour coding; oral explanations

ISSN: 1472-6963