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Table 2 The levels of co-ordination to support both eye care services and the patient journey [[4],[34]]

From: Local co-ordination and case management can enhance Indigenous eye care – a qualitative study

Levels of co-ordination
Community liaison provides a vital link between individual community members, their families and the clinic and its services
This may include identification, transport, interpretation, translation and moral support
Clinic, Primary Eye Care
Referral of more complex cases to visiting eye team
Maintenance of patient records and referral lists for visiting eye team
Scheduling of visits by visiting eye team
Co-ordination with other visiting specialists
Co-ordination of exam rooms, accommodation, equipment and local staff
Make arrangements for referrals to Regional Hospital
Schedule follow up visits as required
Eye Team, Secondary Eye Care
Co-ordination of visits with clinic and community
Update patient records as necessary
Communication and co-ordination between visiting optometrists and ophthalmologists
Mechanism for communication and co-ordination with other visiting specialists
Specific equipment items brought with team (e.g. lasers, slit lamp)
Organise a list/information about patients waiting to be seen
Assistance with patient identification, transport, translation, explanation and support
Clerical support for forms and paperwork
Referral systems for further management and surgery
Regional Hospital, Tertiary Eye Care
Organisation of the clinic space, theatre time, staff, accommodation, travel and surgical supplies for the visiting eye teams
Co-ordination with other visiting specialists
Organisation and supply of surgical equipment
Co-ordination of patients who require surgery with community and clinic
Organisation of travel and other arrangements for patients
Co-ordination of other specialist and allied health visits with the visiting team
Oversight of co-ordination performed at different levels, recruitment, training and support
Oversight of distribution of visiting eye teams (and other specialists) including ratio of optometric and ophthalmic visits and frequency of visits