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Table 4 Cost-comparisons between both types of reminders based on current telecommunication costs in Switzerland (in Euros)

From: Text-messaging versus telephone reminders to reduce missed appointments in an academic primary care clinic: a randomized controlled trial

  Items Text-message reminder group Telephone reminder group
COST    
Telecommunication cost    
(0.07 €/text-message) 3281 appointments 230.-  
(0.08 €/phone call) 2626 appointments*   210.-
Administrative work to make manual phone calls during 6 months (30%) (€) 8’700.-
Total costs (€)   230.- 8910.-
BENEFITS    
Nr of additional appointments attended compared to the 14% rate of missed appointments before the intervention (Fees =80(€) per consultation) 84 for text message 6’720.-  
  122 for telephone   9’760.-
Net benefits (€)   6490.- 850.-
  1. * Patients reached by the telephone reminder.