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Table 2 Interviewees by role and location

From: Using computer decision support systems in NHS emergency and urgent care: ethnographic study using normalisation process theory

Staff /stakeholder group Location  
  999 SPA OOH External all
Call handler 6 15 12 1 34
Call supervisor/ manager 3 4 3 1 11
Other call centre staff 1 n/a n/a 1 2
Clinical 3 1   4
Senior manager 6 1 1 8
CDSS Developers n/a 2 2
Government level n/a 3 3
Total 38 17 9 64