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Table 1 Patients perceptions on the health care provider interaction at public health facilities of Sidama zone, South Ethiopia, from March to April 2011, (N = 531)

From: Patient satisfaction on tuberculosis treatment service and adherence to treatment in public health facilities of Sidama zone, South Ethiopia

Subscale No. items 25thpercentile 50thpercentile 75thpercentile Mean SD
perceived consultation and relational empathy 10 29 35 43 35.88 8.52
perceived professional care 8 32 33 36 32.82 5.20
perceived technical competency 2 6 8 10 7.66 2.44
perceived accessibility 2 7 8 9 7.68 1.86
perceived waiting time 2 6 8 9 7.16 2.37
Perceived convenience 2 8 8 10 8.46 1.39
Perceived time spent with heath care provider 1 4 4 5 3.88 1.02